Institutional and firm-level factors for mobile money adoption in emerging markets–A configurational analysis

Kabengele, Christian; Hahn, Rüdiger

doi:10.1016/j.techfore.2021.120934

Cited by 25 publications

(7 citation statements)

References 54 publications

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“…MoMo is a platform which allows users to access banking services without having to open, pay for, and manage a bank account in a commercial bank (Kabengele and Hahn, 2021). Apart from being a least-cost option for poor households, it also is reported to empower women (Suri and Jack, 2016), reduce customers' vulnerability to crime and theft (Economides and Jeziorski, 2017), and create greater resilience within poor communities to income insecurity (Kabengele and Hahn, 2021).…”

Section: Mobile Money and Financial Inclusionmentioning

confidence: 99%

“…The extraordinary success of M-Pesa was only partly replicated in other countries. In a detailed quantitative study of the factors leading to the widespread adoption of MoMo within other countries, Kabengele and Hahn (2021) identified four different pathways dependant on the local context. Important success factors for service providers include consumer trust, financial resources, technological capabilities, and international support.…”

Section: Mobile Money and Financial Inclusionmentioning

confidence: 99%

“…Important success factors for service providers include consumer trust, financial resources, technological capabilities, and international support. On the customer side, it was concluded that MoMo's success was more likely in contexts with sufficient consumer knowledge of mobile telephony and the local infrastructure, coupled with an under-developed financial service sector (Kabengele and Hahn, 2021).…”

Section: Mobile Money and Financial Inclusionmentioning

confidence: 99%

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Broadening energy access for poor households in rural malawi: How pico solar, mobile money, and cloud-based services are being combined to address energy exclusion

Walwyn

Hanlin²

2022

Front. Energy Res.

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Solar lighting has become the primary lighting source for households within rural Malawi, where many households remain off-grid and are unable to afford the purchase of large, independent power systems. However, this success has not been without its challenges. The paradox is that, historically, even the lowest cost systems require an initial investment beyond the means of low-income households, and hence necessitate the use of expensive and exploitative financing options, such as those offered by micro-financial institutions. In this study, we explore in a case-study, how one solar company, Yellow, has overcome this structural inequity by combining three low-cost technologies, namely pay-as-you-go, mobile money (MoMo), and cloud-based services (XaaS), to develop a novel platform, referred to as Ofeefee, which is able to deliver products into a market characterized by a weak retail infrastructure and low purchasing power. The result was better quality lighting at a lower levelized cost than traditional technologies. In so doing, the paper highlights the importance of thinking not just in broad energy access terms but the importance of discriminating between energy and lighting to disaggregate the needs of energy poor communities more appropriately.

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Section: Mobile Money and Financial Inclusionmentioning

confidence: 99%

Section: Mobile Money and Financial Inclusionmentioning

confidence: 99%

Section: Mobile Money and Financial Inclusionmentioning

confidence: 99%

See 1 more Smart Citation

Broadening energy access for poor households in rural malawi: How pico solar, mobile money, and cloud-based services are being combined to address energy exclusion

Walwyn

Hanlin²

2022

Front. Energy Res.

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“…To address some of the above concerns, FinTech organisations use different strategies. For an example, organisations bundle-up services in order to address the multiple financial needs of the poor (Kabengele and Hahn, 2021;Lashitew et al, 2019). Customers are provided with services such as convenient customer-to-customer cash transfers with electronic payments and the use of e-wallets (Wonglimpiyarat, 2017).…”

Section: Fintech Organisational Strategies In Addressing the Liabilit...mentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Financial technology to address the liability of poorness? A typology of FinTech organisations

Ranabahu

2022

EJIM

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PurposeThis paper explores how financial technology (FinTech) organisations address poverty-related challenges when providing digital financial services. Employing the conceptual foundation of the liability of poorness (i.e. literacy gaps, a scarcity mindset, intense non-business pressures and a lack of financial slack), this paper explores the innovative strategies that FinTechs use to address these liabilities and promote entrepreneurship.Design/methodology/approachThe paper uses detailed case data collected from three FinTech organisations operating in one South Asian country.FindingsFinTech organisations' innovative strategies reflect a combination of “high touch” (human) vs “low touch” (digital) solutions. All the organisations simplified internal systems or procedures to accommodate customers. The degree to which the three organisations adopted each of the identified strategies shows an emerging typology of FinTechs; that is, innovators with high digital interactions, a mix of digital-human interactions and high human interactions.Research limitations/implicationsThe paper develops a typology which categorises FinTech innovative strategies. The typology highlights strategies pro-poor FinTechs use and explains the types of entrepreneurial support innovative organisations provide for their customers. Both the typology and the innovative strategies contribute to enhanced financial inclusion and entrepreneurial promotion amongst the poor.Originality/valueThe originality of the paper comes from its focus on FinTechs' innovative pro-poor strategies. Existing studies typically address the technology-side of innovations. In contrast, this paper combines innovative strategies with the liability of poorness to identify issues associated with financial inclusion.

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New policies, new behaviors: How digital taxation shapes mobile money use in Ghana

Ofosu‐Ampong

2024

Engineering Reports

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The transition from traditional to digital payment platforms is reshaping domestic revenue mobilization, with significant impacts on sectors like agriculture, health, business, education and economy. This transition, while presenting both challenges and opportunities, has the potential to foster economic growth and boost revenue mobilization. This paper investigates how digital taxation or electronic levy (e‐levy) has shaped mobile money (MoMo) adoption in Ghana since the introduction of e‐levy on digital financial transactions. The underlying theories supporting this study include the Technology Acceptance Model (TAM), Social Norm Theory (SNT), and Expectancy‐Confirmation Theory (ECT). A cross‐sectional design was employed, and data was collected from 206 participants (mobile network subscribers) through a self‐administered online survey conducted and applied a partial least square structural equation modeling technique. The findings indicate that inherent innovativeness, the structure of the tax, and social tax compliance norms significantly influence citizens' compliance attitudes towards e‐levy in the context of a developing country. Conversely, the study found that potential taxpayers' attitudes towards e‐levy do not determine their intention to pay (actual use) e‐levy. In this respect, recommendations to drive the digital taxation agenda among government revenue agencies in developing countries are (i) continuous inherent innovativeness on the part of the government, (ii) ensuring compliance attitudes towards e‐levy, (iii) proper structuring of the tax components and (iv) ensuring ease of use of the system. These findings provide governments and revenue agencies, particularly those in developing countries, with valuable insights into citizens' behavioral change towards digital taxation on MoMo transactions. An effective convergence of the determinants discussed in this research would expedite government mobilization efforts for electronic levies and promote development.

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Institutional and firm-level factors for mobile money adoption in emerging markets–A configurational analysis

Cited by 25 publications

References 54 publications

Broadening energy access for poor households in rural malawi: How pico solar, mobile money, and cloud-based services are being combined to address energy exclusion

Broadening energy access for poor households in rural malawi: How pico solar, mobile money, and cloud-based services are being combined to address energy exclusion

Financial technology to address the liability of poorness? A typology of FinTech organisations

New policies, new behaviors: How digital taxation shapes mobile money use in Ghana

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