“…The satisfaction of students on quality of educational process became significant to numerous research works, which dealt with different aspects such as: institutional image (Bringula & Basa 2010;Brown & Mazzarol, 2009), teaching methods (Abdullah, 2006;Baum, 1991;Burbidge, 1994;Dimmock et al, 2003;Knutson, 1992;Lee et al, 2009;Munar & Montano, 2009;Moscardo, 1997;Wang et al, 2010), training (Arif et al, 2013;Gruber et al, 2010), evaluation process (Sultan & Wong, 2012), competencies achieved by programs (Mustafa et al, 2017), admission procedures (Sultan ^ Wong, 2012), and coordination with employers (O'Driscoll, 2012). Moreover, different instruments were developed to measure the satisfaction of higher education and vocational students; these include: The Student Outcomes Survey in Australia (Fieger, 2012), British National Student Survey (NSS) (Ipsos MORI, 2019), the American National Survey of Student Engagement (NSSE) (Indiana University School of Education, 2019), HEdPERF and SERVPERF (Abdullah, 2006), and European Customer Satisfaction index (ECSI) (ECSI Technical Committee, 1998).…”