“…An ongoing relationship between an intensive case manager and the patient could have allowed for earlier intensive intervention implementation for patients with difficult to manage symptoms or behaviors, the development of trust with older adults and families reluctant to accept services, ongoing support for informal caregivers, and a liaison between settings for needed hospital admissions. At a clinical level, integrated care uses interprofessional teams that deliver rehabilitative and restorative care in the community to best manage problematic symptoms and behaviors and reduce the need for hospital convalescence (Brown & Menec, 2018;Threapleton et al, 2017). Independent predictors of potentially avoidable hospital outcomes that were similar to other studies of hospitalized older adult populations were living alone (Sansosi et al, 2015), dementia and other mental conditions (Bressi Nath & Marcus, 2012;Fick et al, 2013;Harrison et al, 2017;Prina et al, 2013;Vivanco & Roberts, 2011;Zekry, 2012), cognitive impairment (Sansosi et al, 2015), and functional dependency (Harrison et al, 2017;Sansosi et al, 2015;Vivanco & Roberts, 2011).…”