“…However, few studies are also devoted to the phenomenon of deliberate omissions in digital case records (Cairns et al, 2018 ; Huuskonen & Vakkari, 2015 ; Polychronis, 2020 ; Zanchetta et al, 2015 ). Another reason for omissions in case records is that service users expect that the information they impart to social workers is bound by confidentiality (Cairns et al, 2018 ; Polychronis, 2020 ; Stablein et al, 2018 ). Indeed, research has found that “[e]thical tensions can arise for health social workers [that means, social worker who are part of an multidisciplinary health care team, DS] between comprehensive recording and protecting client privacy by limiting access to privileged information obtained in the context of a social work encounter” (Cairns et al, 2018 , p. 348).…”