Conceptually, a multivariable controller uses the two basic principles of "Feedforward" action, based mainly on the model (for example the off-diagonal decoupling elements of the controllers), and feedback correction, based mainly on the measurements. The basic differences between feedback and feedforward control are well-known, and these differences also manifest themselves in the multivariable controller.Feedforward control may improve the performace significantly, but is sensitive to uncertainty, especially at low frequencies. Feedback control is very effective at lower frequencies where high feedback gains are allowed.In this paper we aim at obtaining insight into how a multivariable feedback controller works, with special attention to serial processes. Serial processes are important in the process industry, and the structure of this process makes it simple to classify the different elements of the multivariable controller.An example of neutralization of an acid in a series of three tanks is used to illustrate some of the ideas.