“…The extent to which airports address organisational challenges associated with transforming their business is therefore expected go some way to determining digital change ( Halpern et al, 2021 ). Despite this, organisational challenges associated with digital change have been overlooked in transportation literature where instead, the focus tends to be on technologies, for instance in terms of the use of them at airports or use cases for the future ( Adey, 2004 ; Bouma et al, 2016 ; Chiti et al, 2018 ; del Rio, 2016 ; Eschen et al, 2018 ; Haas, 2004 ; Halpern and Regmi, 2013 ; Lee et al, 2014 ; Martin-Domingo and Martín, 2016 ; Straker and Wrigley, 2018 ; Wattanacharoensil and Schuckert, 2015 ); issues associated with passenger acceptance of them ( Gures et al, 2018 ; Morosan, 2016 ; Negri et al, 2019 ; Wittmer, 2011 ); or their impact on passenger behaviour ( Castillo-Manzano and López-Valpuesta, 2013 ), airport service quality ( Brida et al, 2016 ; Chen et al, 2015 ; Pitt et al, 2002 ) or airport capacity ( Kalakou et al, 2015 ). Knowledge of the organisational challenges remains largely anecdotal – described in the reports of industry associations or consulting firms advising airports how to prepare for digital transformation ( ACI, 2017 ; Boutin et al, 2016 ; Pell and Blondel, 2018 ).…”