Integrating behavioral health services into a university health center: Patient and provider satisfaction.

Abstract

The goals of this study were to (a) describe an Integrated Behavioral Health Care (IBHC) program within a university health center and (b) assess provider and patient acceptability and satisfaction with the IBHC program, including behavioral health screening and clinical services of integrated behavioral health providers (BHPs). Fifteen providers (nine primary care providers and six nurses) and 79 patients (75% female, 65% Caucasian) completed program ratings in 2010. Providers completed an anonymous web-based questionnaire that assessed satisfaction with and acceptability of behavioral health screening and the IBHC program featuring integrated BHPs. Patients completed an anonymous web-based questionnaire that assessed program satisfaction and comfort with BHPs. Providers reported that behavioral health screening stimulated new conversations about behavioral health concerns, the BHPs provided clinically useful services, and patients benefited from the IBHC program. Patients reported satisfaction with behavioral health services and reported a willingness to meet again with BHPs. Providers and patients found the IBHC program beneficial to clinical care. Use of integrated BHPs can help university health centers support regular screening for mental and behavioral health issues. Care integration increases access to needed mental health treatment.

An Examination of Perceptions in Integrated Care Practice

“…Eleven participants did so, yielding a 78.6 % response rate. This response rate closely mirrors the rates seen in a similar provider satisfaction survey (Funderburk et al 2012). Because of the small number of providers at our ICPCQI clinics and the need to maintain their anonymity to encourage higher response rates, demographic information was not collected from the participants.…”

“…Of the 330 patients who were eligible to participate in the patent satisfaction survey, a response rate of 15.7 % (n = 51) was obtained. This response rate was lower than the rates seen in similar integrated care patient satisfaction surveys (Funderburk et al 2012). …”

A qualitative study of patient experiences of care in integrated behavioral health and primary care settings: more similar than different

“…To date, various studies have explored provider and administrator perspectives of integrated care [12,54,67] and provider satisfaction with integrated care [13,79]. Our study is one of the first that uses qualitative methods to examine how patients experience integrated care in both community-based primary care and CMHC settings.…”

Integrating Behavioral Health Services into Primary Care: Spotlight on the Primary Care Behavioral Health (PCBH) Model of Service Delivery

“…The PCBH model has also been described in a number of publications (e.g., Gatchel & Oordt, 2003;Hunter, Goodie, Oordt, & Dobmeyer, 2017;Robinson & Reiter, 2016;Serrano, 2015;Strosahl, 1998Strosahl, , 2005. It has been implemented across the US in large healthcare systems (e.g., Hunter, Goodie, Dobmeyer, & Dorrance, 2014;Kearney, Post, Pomerantz, & Zeiss, 2014), community health organizations (e.g., Freeman, 2011;Kanapaux, 2004), family medicine residency programs (Hill, 2015), university health centers (e.g., Funderburk, Fielder, DeMartini, & Flynn, 2012;Sadock, Auerbach, Rybarczyk, & Aggarwal, 2014), and homeless clinics (Ogbeide, Buck & Reiter, 2014). There is also a growing number of PCBH model studies examining patient and implementation outcomes .…”