Integrating Financial Perspectives in Examining the Factors and Context of E-Commerce Utilization among Selected Canadian Firms

An Empirical Study on the Applicability of the Customer Satisfaction Index Model in Guiding the Adoption of Supply Chain Management Systems Among Businesses in Saudi Arabia

“…These constructs include User Expectations (UE), Perceived Performance (PP), Perceived Quality (PQ), User Satisfaction (US), User Challenges (UC), and Future Behavior Intention (FBI). For example, (4) define "user expectations" as the level of constancy individuals anticipate from the items they use, which can shift during product utilization. Researchers such as (2) and (4) found that unrealistic expectations, whether too high or too low, tend to evolve into more realistic levels, and low expectations are associated with lower levels of user satisfaction.…”

“…For example, (4) define "user expectations" as the level of constancy individuals anticipate from the items they use, which can shift during product utilization. Researchers such as (2) and (4) found that unrealistic expectations, whether too high or too low, tend to evolve into more realistic levels, and low expectations are associated with lower levels of user satisfaction. Moreover, User Experience (UX) encompasses how people feel about interactive technical products and includes their thoughts, feelings, perceptions, motivations, preferences, beliefs, attitudes, and emotional responses.…”