Integrating institutional research into the organization

Taking a broader view: Using institutional research's natural qualities for transformation

“…In such an environment, broad dissemination of data is critical but in itself will not prompt institutional reflection or action. Organizational learning occurs through people from different backgrounds, disciplines, and locations in the organizational hierarchy sharing information, discussing ideas in relation to organizational goals and values, and collaboratively reflecting on and making sense of what they see (Duke, 2002;Billups and DeLucia, 1990). These discussion and sense-making sessions focus on data and research, but they will not happen on their own.…”

“…If institutional research is central to institutional life, instead of on the sidelines or buried within the organization such that it has no influence, visibility, or access to decision makers' discussions, it develops this broad organizational view and can bring together data and studies that help cultivate this perspective in others (Matier, Sidle, and Hurst, 1994;Duke, 2002;Billups and DeLucia, 1990). To develop such shared knowledge, institutional research professionals need to be skilled communicators who keep their multiple audiences in mind.…”

“…Institutional research professionals should be proactive (Billups and DeLucia, 1990;Leimer, forthcoming b). They should look for new ways to use their existing skills and be willing to develop new skills that add institutional research value to the institution.…”

“…The location of an institutional research office affects its functions and influence, inhibits or facilitates interaction, and can result in acceptance or rejection of its work (Ridge, 1978;Nichols, 1990;Nichols and Wolff, 1990;Taylor, 1990;Saupe, 1990;Billups and DeLucia, 1990;Lohmann, 1998;Bers, 2008;Volkwein, 2008). For instance, when a department whose focus is cross-institutional reports to the president or provost, not only do others perceive the work of that office as important, it signals the institution's commitment to that activity (Kezar, 2005).…”

“…By doing so, not only does new knowledge about the institution become part of a shared view, but reflection and a reexamination of core commitments reinforce individuals' common purpose and can spark energy for a new perspective or direction. Institutional research can help facilitate such organizational learning by participating in or forming horizontally and vertically mixed work groups, serving on campus committees, hosting open forums, or facilitating retreats at which participants present and discuss relevant data, research, and context (Billups and DeLucia, 1990;Matier, Sidle, and Hurst, 1994). …”