Integrating the Kano model into architectural design: quality measurement in mass-housing units

Abstract

TurkeyThis study aims at suggesting a new evaluation perspective for the Kano model, which is one of the well-recognised quality-measurement methods in total quality management. The purpose behind this suggestion is to be the first to integrate the Kano model into the cases of architecture to explore architecturaldesign quality, which is difficult to measure because of the flexibility of design and changing userperceptions. Therefore, the study undertakes mass-housing units which are among the unique examples of standardised design quality in architecture. The conventional Kano model, in this respect, already helps understand the perceived quality of the units; however, the suggested manner of evaluation enhances the interpretation of Kano scores by introducing further polarised sub-categories. The new suggestion was also tested with a survey in six different mass-housing cases in Izmir-Turkey in terms of the quality of spatial organisation of the units. Flexibility of interpretation provided by the suggested Kano-reading is revealed with the survey-results comparatively, at the end of the paper.

The HWWP, a refined IVA-Kano model for designing new delightful products or services

“…The recent focus on Kano categories introduction and evaluation perspectives (Ipek & Ç ikiş, 2013) on quality category transformation (Borgianni & Rotini, 2013), and on the need to create customer loyalty through delight (Högström, 2011) made the authors to rethink the Kano methodology for a delightful product or service design from scratch with an evaluation perspective (importance of wants and value-added quality for customer satisfaction), which adapts to category lifecycle transformations for continuous organisational strategic thinking.…”

A holistic approach to manage environmental quality by using the Kano model and social cognitive theory

“…A product that meets only the must-be and one-dimensional quality requirements is perceived as an average and hence interchangeable with other products in the market (Bilgili et al, 2011). Finally, the Kano model demonstrates high flexibility of integrating it with other tools, models, and approaches, quality function deployment being the most utilized (Ek & Çıkış, 2015;Ginting, Hidayati, & Siregar, 2018).…”

“…Inspired by the Herzberg's motivatorhygiene theory, Kano, Seraku, Takahashi, and Tsuji (1984) proposed the theory of attractive quality intended to better explain aspects of how customers perceive and evaluate quality attributes.Since its first proposition, the Kano model has been applied for a wide variety of products, services, and research purposes. For example, examination of customers' perception of packaging attributes (Löfgren, Witell, & Gustafsson, 2011), evaluation of service quality for mobile phones (Hsu, Chang, Wang, & Lin, 2007), determination of characteristics of e-shopping malls (Oh, Yoon, & Park, 2012), and even integration into architectural design (Ek & Çıkış, 2015). As found by Luor, Lu, Chien, and Wu (2012), the number of studies on quality management that use the Kano model has vastly increased since the end of the 1990s and still continues to increase.…”

A Cross-Cultural Study of Smartphone Adoption in Uzbekistan and South Korea

“…Second, the Kano questionnaire yielded the same results for the Korea group as for the total sample. In the Kano evaluation, the "indifferent" category frequency of (36%) is high (Ek & Çıkış, 2015), suggesting that those confused by this unusual questionnaire might resort to non-polarized (neutral) answers that are classified as indifferent. The survey was conducted online, and the Kano questionnaire was one part of the whole questionnaire.…”