Integrating the Total Quality Management and Sustainability in the Libyan Higher Education System by Evaluating the Policy and Strategy

Abstract

 Abstract-There has been an increasing interest in the implementation of the Total Quality Management (TQM) in the Higher Education (HE) sector over the past decade. However, TQM sustainability remains a significant challenge. This paper draws upon a case study of Libyan HE to explore how models of sustainability and TQM can be integrated into one of Sustainable Quality Management (SQM). The paper introduces the literature relating to TQM, Deming's' Plan-Do-Study-Act, and the European Foundation for Quality Management models and sustainability models (Triple Bottom Line and Five CapitalsModel) and considers how these can enhance the HE sector. It presents the qualitative and quantitative data and analysis from over 30 interviews and 678 questionnaires with internal HE stakeholders in Libya (University staff and students, administrators and senior management, and representatives of the National Quality Centre). The data collection focused on the integration of TQM and sustainability criteria to generate a framework for SQM. This consisted of eight Critical Success Factors (CSFs) and 72 sub-criteria derived from these models. The overall findings are summarized and detailed consideration is given to one CSF relating to policy and strategy, which is of particular significance for Libyan HE. A final section of the paper presents the key findings relating to this CSF and discusses the relevance of SQM for HE in Libya and more widely. The results clearly show that the policy and strategy will enhance the quality and sustainability of higher education in developing countries. Index Terms-sustainable quality management, policy and strategy, higher education in libya, triple bottom line, and five capitals model

The impacts of total quality management practices in Algerian higher education institutions

“…Third, with a path coefficient of 0.0.989 and a qualitative correlation coefficient of 0.390094, the influence of TQM on the quality of community service was assessed to be significant at 0.01. These findings are consistent with those of previous studies (Nogueiro et al, 2011(Nogueiro et al, , 2017(Nogueiro et al, , 2022Khoja et al, 2017;Banerjea, 2018;Yeung, 2018;Castillo, 2020), while these results differ from Koch (2003) which confirmed that the effect is small and identified the reasons for this.…”

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Total Quality Management Implementation: Investigating the Impact on the Performance of Pakistani Universities

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“…The organizational goal explains where the company is going to the business environment and the goals of the company. Sustainability provides strategies for pursuing growth while ensuring the economical, social, and environmental resources of current and future generations are conserved (Khoja et al, 2017).…”