“…To develop the statements about service attributes, we referred to focus group discussions with members of the university community, people with disabilities, and members of the general public, which were performed before deploying the RAPID SAVs (38). These focus group discussions identified the main preferences and concerns of potential users about the proposed SAV service, including the capacity of the service, trip cost, safety, disability-friendly features of the service, accessibility, and reliability (38,39). To explore the concerns and preferences extracted from the SAV predeployment studies, we asked respondents to evaluate the SAV service features: ease of booking and scheduling SAV rides through the mobile application, waiting time, the convenience of pickup and dropoff locations, ease of boarding, comfort of the seats, climate control, speed of the vehicles, feeling safe in the vehicles, and feeling safe when sharing rides with other passengers.…”