2023
DOI: 10.1108/ihr-02-2023-0010
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Intellectual capital in hospitality and tourism: a critical review and future research agenda

Vladimir Dzenopoljac,
Vladimir Senic,
Thouraya Gherissi Labben
et al.

Abstract: PurposeThe purpose of this research is to provide a critical review of the intellectual capital (IC) research in hospitality and tourism (HT) literature.Design/methodology/approachThis study uses 141 research papers published on IC in HT between 2003 and 2021 to offer the findings of a systematic review of publications that cover the issue of IC as a holistic concept, rather than just a component of it, within the sector.FindingsThe progress on the topic is addressed. The authors' findings also reveal the rela… Show more

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Cited by 2 publications
(3 citation statements)
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“…IC has quickly emerged as a critical factor influencing an organization's performance and long-term financial goals. Many firms recognize their core competence as invisible assets (Dzenopoljac et al, 2023;Ahmed et al, 2019). IC is an asset comprising the collection of knowledge resources available to a company that can be utilized to drive profits, expand the customer base, create new products, and improve firm performance (Obeidat et al, 2021).…”
Section: The Conceptual Modelmentioning
confidence: 99%
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“…IC has quickly emerged as a critical factor influencing an organization's performance and long-term financial goals. Many firms recognize their core competence as invisible assets (Dzenopoljac et al, 2023;Ahmed et al, 2019). IC is an asset comprising the collection of knowledge resources available to a company that can be utilized to drive profits, expand the customer base, create new products, and improve firm performance (Obeidat et al, 2021).…”
Section: The Conceptual Modelmentioning
confidence: 99%
“…Plenteous studies in the last decade (e.g. Chahal and Bakshi, 2014;Handayani and Karnawati, 2020;Khan et al, 2019;Ali et al, 2021;Rabiei et al, 2022;Dzenopoljac et al, 2023) have endorsed that intellectual capital (IC) is key to gaining and sustaining competitiveness in today's knowledge, innovation, and opportunity-driven economies. Contemporary times have witnessed a paradigm shift in value creation such that more emphasis is now placed on intangible resources, capabilities, and/or competencies rather than traditional factors of production like labor, land, financial capital, or other tangible assets.…”
Section: Introductionmentioning
confidence: 99%
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