“…A literature search also reveals a significant lack of cultural competence and cultural diversity in the workforce in service settings Clements et al, 2010;Gething, 1994;Green, 2013;Green et al, 2014;Greenstein et al, 2016b;Hersh et al, 2015;Kendall & Marshall, 2004;Roy & Balaratnasingam, 2014). Several references make recommendations about cultural awareness training to staff, further investment in skills and qualifications of employed community members and more flexible working conditions being offered to health workers and carers (Dew et al, 2014;Gilroy, Dew et al, 2016;Gilroy, Donelly et al, 2016;Green et al, 2016;Hersh et al, 2015;Stephens et al, 2014;Wolstenholme, 1996).…”