Intelligent city - Tianjin: The system analysis of intelligent community public service

Chen, Liran; Chen, Weidong

doi:10.1109/icieem.2011.6035412

Cited by 1 publication

(5 citation statements)

References 7 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…While improving the efficiency of basic services, the SCSBP will restructure an ecosystem of value-added services around community life. The logistics and consumer services provided by community platform service providers can ensure the timeliness of commodity transactions [16].…”

Section: Service Efficiency and Sustainable Brand Relationshipmentioning

confidence: 99%

“…The smart community service platform integrates with humanistic care and public choice to achieve transparent services in whole processes. Moreover, the platform can also improve the residents' information collection, solve problems timely and facilitate residents to live a better life [16]. A higher level of customization means better functions and brand experience, which helps enterprises to acquire the opportunity to obtain a higher level of relationship value [20].…”

Section: Service Personalization and Sustainable Brand Relationshipmentioning

confidence: 99%

“…The smart community provides residents with an information exchange platform, helps to establish online and offline resource sharing mechanisms for community residents and collects residents' suggestions and encourages them to participate in online discussions and resource usage. Communitythemed activities can promote related community members to participate in social activities and strengthen interpersonal communication, which also helps to promote community unity and make residents generate a stronger sense of identity and greater engagement willingness [16].…”

Section: Functional Value Of Smart Community Service Brand and Brand mentioning

confidence: 99%

“…Chen and C.W, 2011 [16] Service personalization SCSBP provides customers with personalized service functions based on the relationship, which further improves consumers' brand experience.…”

Section: Hypothesis 5a (H5a) the Consumers' Cognition Of The Value Cmentioning

confidence: 99%

“…Keller, 2009 [2] Service efficiency SCSBP enables customers to obtain information and perform tasks more effectively, which improves service timeliness. Chen and C.W, 2011 [16] Service personalization SCSBP provides customers with personalized service functions based on the relationship, which further improves consumers' brand experience. Huang and Dev, 2020 [17] Social interaction Customers can interact with each other on SCSBP and seek "value of links" to obtain the required functional value.…”

Section: Variable Definition Author (S) Sustainable Brand Relationshipmentioning

confidence: 99%

See 4 more Smart Citations

Smart Community Service Brand Functional Value and Sustainable Brand Relationship—The Mediating Role of Customer Emotional Cognition

Zhang

Hong

et al. 2021

Sustainability

View full text Add to dashboard Cite

More and more companies are developing customer service by building Smart Community Service Brand Platforms (SCSBP). However, the impact of digital platform functions on sustainable brand relationships, and the mediating mechanism of customer’s emotional cognition are still unclear. The functional value of digital services in the property service industry focuses on three dimensions, including service efficiency, personalization, and social interaction. Regarding consumers’ emotional cognition aspect, we investigate value consistency and brand image. The empirical analysis findings suggest: (1) the functional value of smart community service has a significant positive impact on consumers’ emotional cognition and is positively related to the construction of sustainable brand relationships; (2) consumers’ emotional cognition of smart community service is positively related to the sustainable brand relationship; (3) consumers’ emotional cognition plays a complete mediating role between service efficiency and sustainable brand relationship, demonstrating a partial mediating role between personalization and social interaction aspects of functional value and sustainable brand relationship. This study contributes to the customer-based sustainable brand relationship theory in the digital service environment and provides a reference for companies to continuously improve the SCSBP and customer-based brand construction.

show abstract

Section: Service Efficiency and Sustainable Brand Relationshipmentioning

confidence: 99%

Section: Service Personalization and Sustainable Brand Relationshipmentioning

confidence: 99%

Section: Functional Value Of Smart Community Service Brand and Brand mentioning

confidence: 99%

“…Chen and C.W, 2011 [16] Service personalization SCSBP provides customers with personalized service functions based on the relationship, which further improves consumers' brand experience.…”

Section: Hypothesis 5a (H5a) the Consumers' Cognition Of The Value Cmentioning

confidence: 99%

Section: Variable Definition Author (S) Sustainable Brand Relationshipmentioning

confidence: 99%

See 3 more Smart Citations

Smart Community Service Brand Functional Value and Sustainable Brand Relationship—The Mediating Role of Customer Emotional Cognition

Zhang

Hong

et al. 2021

Sustainability

View full text Add to dashboard Cite

show abstract

Intelligent city - Tianjin: The system analysis of intelligent community public service

Cited by 1 publication

References 7 publications

Smart Community Service Brand Functional Value and Sustainable Brand Relationship—The Mediating Role of Customer Emotional Cognition

Smart Community Service Brand Functional Value and Sustainable Brand Relationship—The Mediating Role of Customer Emotional Cognition

Contact Info

Product

Resources

About