Intent Recognition and Unsupervised Slot Identification for Low-Resourced Spoken Dialog Systems

Gupta, Abhinav; Rallabandi, Sai Krishna; Black, Alan W.

doi:10.1109/asru51503.2021.9688264

2021 IEEE Automatic Speech Recognition and Understanding Workshop (ASRU) 2021

DOI: 10.1109/asru51503.2021.9688264

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Intent Recognition and Unsupervised Slot Identification for Low-Resourced Spoken Dialog Systems

Abhinav Gupta¹,

Sai Krishna Rallabandi²,

Alan W. Black

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2024

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Effortless Polite Telepresence using Intention Recognition

Daneshmand,

Even,

Kanda

2024

J. Hum.-Robot Interact.

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Telepresence technology creates the opportunity for people that were traditionally left out of the workforce to work remotely. In the service industry, a pool of novice remote workers could teleoperate robots to perform short work stints to fill in the gaps left by the dwindling workforce. A hurdle is that consistently talking appropriately and politely imposes a severe mental burden on such novice operators and the quality of the service may suffer. In this study, we propose a teleoperation support system that lets novice remote workers talk freely without considering appropriateness and politeness while maintaining the quality of the service. The proposed system exploits intent recognition to transform casual utterances into predefined appropriate and polite utterances. We conducted a within subject user study where 23 participants played the role of novice remote operators controlling a guardsman robot in charge of monitoring customers’ behaviors. We measured the workload with and without using the proposed support system using NASA task load index questionnaires. The workload was significantly lower ( p <.001) when using the proposed support system ( M = 46.07, SD = 14.36) than when not using it ( M = 62.74, SD = 12.70). The effect size was large (Cohen’s d = 1.23).

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Effortless Polite Telepresence using Intention Recognition

Daneshmand,

Even,

Kanda

2024

J. Hum.-Robot Interact.

View full text Add to dashboard Cite

show abstract

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Intent Recognition and Unsupervised Slot Identification for Low-Resourced Spoken Dialog Systems

Cited by 1 publication

References 19 publications

Effortless Polite Telepresence using Intention Recognition

Effortless Polite Telepresence using Intention Recognition

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