Inter-Organizational Conflict (IOC) in Building Refurbishment Projects; an Exploratory Factor Analysis (EFA) approach

Abstract

Over the past years, there has been an expanding intrigued in building refurbishment projects because of the alter in financial conditions and the accentuation on sustainable development. Increasing demand for building refurbishment projects will lead to an increase in organizational interactions in the construction works as building refurbishment works involve interactions among many different organizations and it can cause Inter-Organizational conflict (IOC) among organizations involved in projects. This paper adopted an Exploratory Factor Analysis (EFA) approach to analyses IOC in building refurbishment projects. For this study, a five-point Likert Scale was adopted to ensure the instruments of the study are reliable. The researcher ultimately sent questionnaires as a web-link and email invitation to 1050 construction firms and 733 architectural firms. The questionnaire sent to managers and professionals from construction and architectural firms in Malaysia. Finally, one-hundred-seventy-nine (179) refurbishment projects formed a database for this paper. The finding of this paper shows the IOC factors that contribute to the improve the performance of building refurbishment project can be conflict during the construction stage, conflict between the client and the consultant, task expectations, basic responsibilities, final duration, project’s goals, conflict between the client and the contractor, final cost, final quality, standards of behaviors, conflict between the contractor and the consultant, interference and conflict during the design stage.

Assessment of interorganisational conflict in building refurbishment projects using EFA and PLS-SEM

“…In addition, the organisations involved in BR projects require comprehensive information about the existing buildings, clear site conditions, clear contractual obligations and finalised design to virtually design, plan and control the projects. The IOC level in BR projects may increase if the organisation fails to provide other organisations with the requirements mentioned (Noori et al 2021). This is because, in an uncertain environment such as BR projects, different organisations have different interpretations and perceptions of the problems.…”

“…Disagreement over basic responsibilities (Narh et al 2015;Noori et al 2021), how to achieve the project's goals (Harmon, 2003a(Harmon, , 2003bKerzner 2013) and task expectations (You et al 2018) can provide fertile ground for IOC in construction projects. Moreover, disagreement over the interference by other project members in their works (Cao et al 2020); the final cost, duration and quality (Noori et al 2021;Ansari et al 2022); and ethical standards of behaviour (Noori et al 2021) are the roots causes of IOC in construction and BR projects. Table 2 shows the factors contributing to IOC in BR projects.…”

“…However, reducing and controlling the level of uncertainty by BR managers and organisations involved can reduce the IOC level (Noori et al 2021). Researchers have suggested different ways to control and reduce IOC in BR projects: e.g.…”

“…Disagreement over basic responsibilities Noori et al (2021) and Narh et al (2015) Disagreement on how to achieve the project's goals Ali et al (2014), Kerzner (2013) and Harmon (2003aHarmon ( , 2003b Disagreement over task expectations You et al (2018) and Vaux and Kirk (2014) Disagreement over the interference of other project members in their works Cao et al (2020), Bekele (2015) and Moura and Teixeira (2010) Disagreement over ethical standards of behaviour Noori et al (2021), Lumineau et al (2015) and Kang (2004) Disagreement over the final cost, duration and quality Ansari et al (2022), Khahro and Ali (2014) and Noori et al (2021) were chosen because they are the organisations that are actively involved in the projects. After identifying and selecting the respondents, Web-based questionnaires were sent to 1,050 construction firms and 733 architectural firms, requesting them to identify and ask managers involved in refurbishment projects to complete the questionnaires.…”