Inter-personal and inter-organizational trust in business relationships: An attitude–behavior–outcome model

Ashnai, Bahar; Henneberg, Stephan C.; Naudé, Peter; Francescucci, Anthony

doi:10.1016/j.indmarman.2015.05.020

Cited by 111 publications

(136 citation statements)

References 125 publications

(246 reference statements)

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“…Although there is a vast body of research on the relationship between trust and the economic results of IORs and partnering companies [for review see e.g. Seppänen, Blomqvist, and Sundqvist 2007;Delbufalo 2012Delbufalo , 2014Ashnai et al 2015;Huang and Wilkinson 2013a;Leszczyński, Takemura, and Zieliński 2015] less attention was paid to the exploration of relationships of interpersonal and organizational trust and their joint influence on the results of inter-organizational relationships (IORs).…”

Section: Introductionmentioning

confidence: 99%

The value of trust in inter-organizational relations

Chrupała‐Pniak¹,

Grabowski²,

Sulimowska-Formowicz³

2016

EBR

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The risk of the increasing divergence of the eurozone and the problem of macroeconomic imbalances in a three-gap model Jacek Pera Structural barriers to research and development activities in emerging markets Review, Vol. 2 (16), No. 2, 2016: 127-143 DOI: 10.18559/ebr.2016 The value of trust in inter-organizational relations Abstract : The article presents the results of empirical research on the role of trust in inter-organizational relations (IORs) and its outcomes. We questioned 210 Polish large and medium sized companies in different industries, experienced in IORs of different kind with Polish and foreign partners. We used a set of non-parametric analyses: Spearman correlation, mediation analyses with bootstrapping and structural equations modeling with RML (Robust Maximum Likelihood). Our findings confirm the statistically relevant correlations between the interpersonal trust of individuals and teams, the trust-building competence of organization and the outcomes of the cooperative relationships of companies. Additionally, the trust-building competence of organization serves as a mediator in the relations of interpersonal trust and IORs outcomes.

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Section: Introductionmentioning

confidence: 99%

The value of trust in inter-organizational relations

Chrupała‐Pniak¹,

Grabowski²,

Sulimowska-Formowicz³

2016

EBR

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“…It is possible this result may be connected with the fact that respondents weigh security heavily before considering trust issues, as indicated in our H3 that posits perceived trust has a strong effect on perceived security. In other words, the result demonstrates that logistics services firms may have rationalized their lack of trust based on a perceived lack of security and reliability of the CC services provider, as indicated in a prior study (Ashnai et al 2016). Effectively, given the inability to guarantee security and service availability, as well as the minimization of other vulnerabilities resulting from CC service failures in service level agreement (SLA) (Morsy, Grundy, and Muller 2010;Ashnai et al 2016), users find no reason to contemplate any form of trust for the CC service.…”

Section: Discussionmentioning

confidence: 53%

“…However, inter-organisational trust is heavily dependent on a degree of reliability of the other party involved in the business or partnership and is based on rationality rather than emotions (Ashnai et al 2016;Beckett and Jones 2012). Thus, inter-organisational trust (at CC service user side, i.e.…”

Section: Trust Vulnerability Concernsmentioning

confidence: 99%

“…Thus, inter-organisational trust (at CC service user side, i.e. the logistics service provider) is the extent to which the logistics service provider hold positive expectations that it can rely rationally on the CC service provider to do exactly what is expected to fulfil the logistics service provider's needs, given its proven capability (adapted from (Ashnai et al 2016). For example, the transport system that relies on CC services expects the elimination or reduction of service disruption, degradations and other vulnerabilities resulting from CC service failures.…”

Section: Trust Vulnerability Concernsmentioning

confidence: 99%

“…Previous studies suggest that there should be a reasonable degree of reliability on CC services based on rational rather than emotional aspects (Ashnai et al 2016. Here rationality can be based on the security and reliability of the CC services. Thus, the extent to which the logistics service provider holds positive expectations and high trust on the CC service provider will depend on the service provider's proven security capability.…”

Section: Trust Vulnerability Concernsmentioning

confidence: 99%

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Logistics and cloud computing service providers’ cooperation: a resilience perspective

Subramanian

Abdulrahman

2017

Production Planning & Control

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Cloud computing (CC) services can offer substantial cost-effective global operational and relationship benefits if the cooperation between logistics and CC services are resilient. Potential vulnerabilities to cooperation of CC and logistics service providers can occur with respect to vital factors such as security and trust. Extant studies have demonstrated CC benefits as well as few challenges associated with CC services application. However, no extant study has examined the inter-organisational benefits based on cooperative resilience between CC and logistics service providers in terms of both capability and trust vulnerability factors. This study examines the cooperative resilience of logistics and CC service providers based on innovation diffusion theory (IDT) within a supply-chain risk assessment framework. Using structural equation modelling techniques we investigate the relationship between the vulnerability factor (trust), capability factor (security) and collaboration benefits (relationship and operational) offered by CC service providers based on 236 Chinese logistics service firms' perceptions of cloud computing adoption. The results indicate Chinese logistics companies perceive security impediments as a major factor affecting cooperative resilience between logistics service and CC service providers.

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Adopting blockchain technology to enhance green supply chain integration: The moderating role of organizational culture

et al. 2022

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As a cutting‐edge technology with characteristics of transparency, traceability, decentralization, and immutability, blockchain technology (BCT) has been thought as an effective method of enhancing green supply chain integration (GSCI). However, the mechanism of how BCT affects GSCI is still blurred. Based on transaction cost theory and resource dependence theory, this research explores the mediating effect of supply chain trust in the relationship between BCT adoption and GSCI and the moderating role of organizational culture. We examine hypotheses using two waves of survey data from 317 Chinese manufacturers. The results reveal that BCT has a positive effect on supply chain trust, and supply chain trust partially mediates the impacts of BCT on three dimensions of GSCI. Moreover, a flexible‐oriented culture alleviates the impact of BCT on supply chain trust, whereas a control‐oriented culture strengthens the relationship. This research unfolds the “black box” in the BCT–GSCI relationship by exploring the mediating role of supply chain trust, and it is seldom a study that simultaneously combines information management area (BCT), operation management area (GSCI), and organizational behavior area (organizational culture) in a framework.

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Inter-personal and inter-organizational trust in business relationships: An attitude–behavior–outcome model

Cited by 111 publications

References 125 publications

The value of trust in inter-organizational relations

The value of trust in inter-organizational relations

Logistics and cloud computing service providers’ cooperation: a resilience perspective

Adopting blockchain technology to enhance green supply chain integration: The moderating role of organizational culture

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