Interacting with the telephone

Lacohée, Hazel; Anderson, B.

doi:10.1006/ijhc.2000.0439

Cited by 42 publications

(26 citation statements)

References 11 publications

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“…For example, women use the telephone more often than men for relational goals like keeping in touch with distant friends. 23 Ramirez and Broneck 24 also found that females are more likely to use instant messaging for maintaining relationships than males. Rosen et al 25 found that women share more photos on social-networking sites and spend more time maintaining those sites.…”

Section: Social Media and Identity Managementmentioning

confidence: 97%

Contingencies of Self-Worth and Social-Networking-Site Behavior

Stefanone

Lackaff

Rosen

2011

Cyberpsychology, Behavior, and Social Networking

154

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Social-networking sites like Facebook enable people to share a range of personal information with expansive groups of ''friends.'' With the growing popularity of media sharing online, many questions remain regarding antecedent conditions for this behavior. Contingencies of self-worth afford a more nuanced approach to variable traits that affect self-esteem, and may help explain online behavior. A total of 311 participants completed an online survey measuring such contingencies and typical behaviors on Facebook. First, exploratory factor analyses revealed an underlying structure to the seven dimensions of self-worth. Public-based contingencies explained online photo sharing (b ¼ 0.158, p < 0.01), while private-based contingencies demonstrated a negative relationship with time online (b ¼ À0.186, p < 0.001). Finally, the appearance contingency for self-worth had the strongest relationship with the intensity of online photo sharing (b ¼ 0.242), although no relationship was evident for time spent managing profiles.

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Section: Social Media and Identity Managementmentioning

confidence: 97%

Contingencies of Self-Worth and Social-Networking-Site Behavior

Stefanone

Lackaff

Rosen

2011

Cyberpsychology, Behavior, and Social Networking

154

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“…Thus perhaps the most fundamental challenge facing the design of products and services is that what a thing is for, and who its users will be, can rarely be defined in advance. This means that any approach to the design of artefacts that assumes that the confident definition of user, task and goal is possible will be of limited use (Lacohee and Anderson, 2001). …”

Section: Feedback Mechanisms and The Evolutionary Modelmentioning

confidence: 99%

ICT Futures

2008

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A snooker ball model implies that simple, linear and predictable social change follows from the introduction of new technologies. Unfortunately technology does not have and has never had simple linear predictable social impacts. In this chapter we show that in most measurable ways, the pervasiveness of modern information and communication technologies has had little discernable 'impact' on most human behaviours of sociological significance. Historians of technology remind us that human society co-evolves with the technology it invents and that the eventual social and economic uses of a technology often turn out to be far removed from those originally envisioned. Rather than using the snooker ball model to attempt to predict future ICT usage and revenue models that are inevitably wrong, we suggest that truly participatory, grounded innovation, open systems and adaptive revenue models can lead us to a more effective, flexible and responsive innovation process. IntroductionMuch human conduct is designed to avoid hazards and to promote beneficial returns. Indeed, this is the premise of the notion of 'risk societies' (Beck and BeckGernsheim, 2002) where individuals rely on past and current information to determine their future, predominantly risk aversive, behaviours. This idiom of human affairs embraces most areas of life. Meteorologists can (sometimes) help us avoid bad weather; seismologists can warn of areas of pending earthquakes and volcanic eruptions; economists inform business and governments of forthcoming growth trends and market stability; political scientists tell us which party is most likely to form the next government and climatologists warn of the dire consequences of global warming. Of course the central tenet of forecasting and prediction is that by studying past information we can -with some 'reasonable' degree of accuracy -project what is likely to happen in the future. However, there is no such thing as an exact science, and the confidence with which we can predict the future depends on the phenomena in question, the information available and the granularity of prediction that we require.This chapter concerns itself with predicting the future 'social implications' of Information Communication Technologies (ICTs). It is sobering to remember that the telephone was not originally conceived as a means of human to human (or human to machine) communication. This form of usage evolved over time often in direct contradiction to notions of 'proper use' (Pool, 1983, Fischer, 1992. Despite this, it became the driving revenue stream for all telecommunications companies. Indeed, recent empirical studies of attempts at futurology have suggest that, amongst other problems, major reasons for failure have been an over-emphasis on technology determinism, a poor understanding of social trends and change, and finally, the overreliance on a linear progression model of change (Geels and Smit, 2000, Bouwman andVan Der Dun, 2007)

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“…The average business day is filled with a significant number of telephone-related interruptions (Czerwinski et al, 2004;O'Conaill & Frohlich, 1995). Residential telephone users are also often inundated with calls (Lacohée & Anderson, 2001), and in a series of studies of residential telephony us-age, Gillard, Bow, and Wale (1995) determined that the single most critical issue for residential telephone users is "access management," which includes protecting oneself from constant interruption by unwanted calls.…”

Section: Introductionmentioning

confidence: 99%

“…In the telephony domain, there are alternative methods for handling incoming calls-audio call screening is one of them (Gillard et al, 1995;Lacohée & Anderson, 2001). Audio call screening is more similar to McFarlane's negotiated interruption, which is superior to other types of interruption in that it causes less disruption.…”

Section: Introductionmentioning

confidence: 99%

“…Nonetheless, one might expect that, given the choice, users would incorporate more efficient interruption types into their activities and that audio screening would be an example. However, beyond the basic finding that telephone users do screen calls (Gillard et al, 1995;Lacohée & Anderson, 2001), little is known about it. For example, there is no normative data indicating how often people screen calls or what information they concentrate on when they do.…”

Section: Introductionmentioning

confidence: 99%

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Interruption Management and Telephone Call Screening

Milewski

2006

International Journal of Human–Computer Interaction

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Notification-oriented computer interfaces are growing in importance, as is our understanding of how users manage interruptions. To gain insights relevant to the design of such interfaces, this study explored telephone call screening as a common example of how people manage technology-driven interruptions in their everyday residential environment. Survey results showed that audio screening is a frequent and regular practice, often used as part of an active, multicue strategy for managing interruptions. Frequent screeners estimated knowing more about the call before engaging in social interaction and were more selective when answering. Screening was viewed as an effective means of managing interruptions because screened, unanswered calls were rated as less disruptive of ongoing activities than calls that were answered. These findings on how people manage telephone call interruptions provide insights for designers of notification systems. First, audio alerts can be highly effective, especially in residential settings. Second, alerts need not be simple to be effective; they can usefully include rich information that clarifies how to respond to the interruption. Finally, informative alerts offer a situated alternative to "presence publishing" interfaces.

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Interacting with the telephone

Cited by 42 publications

References 11 publications

Contingencies of Self-Worth and Social-Networking-Site Behavior

Contingencies of Self-Worth and Social-Networking-Site Behavior

ICT Futures

Interruption Management and Telephone Call Screening

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