2022
DOI: 10.3233/wor-211136
|View full text |Cite
|
Sign up to set email alerts
|

Interactions between e-commerce users during the COVID-19 pandemic period: What came and what remained

Abstract: BACKGROUND: During the COVID-19 pandemic, the online sales industry experienced record-breaking growth. The number of businesses that decided to enter the e-commerce market for the first time was enormous. At the height of the quarantine, Brazil was registering a new virtual store every minute. This was an unanticipated and unplanned expansion. OBJECTIVE: This study aims to identify existing challenges in human interactions with e-commerce, such as the difficulties faced during the pandemic and improvements to… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
2
1
1
1

Citation Types

0
4
0

Year Published

2022
2022
2024
2024

Publication Types

Select...
7

Relationship

0
7

Authors

Journals

citations
Cited by 7 publications
(8 citation statements)
references
References 20 publications
0
4
0
Order By: Relevance
“…According to the [10], at the beginning of the pandemic, namely from February to April 2020, there was a decline in purchasing activity. This was due to the fact that many consumers were not yet accustomed to the new conditions of selfisolation and shopping in online stores.…”
Section: Resultsmentioning
confidence: 99%
“…According to the [10], at the beginning of the pandemic, namely from February to April 2020, there was a decline in purchasing activity. This was due to the fact that many consumers were not yet accustomed to the new conditions of selfisolation and shopping in online stores.…”
Section: Resultsmentioning
confidence: 99%
“…Due to restrictions imposed by the national government, online business was the only way to conduct business. However, soon after the restrictions were eliminated and people could move freely, the majority of newly created companies began disappearing [46]. On the other hand, Southeast Asian countries adopted e-commerce through open innovation strategies, minimizing the negative economic impact of the pandemic [47].…”
Section: Literature Reviewmentioning
confidence: 99%
“…Due to the restrictions implemented by the national government, online business was the only way to conduct business. The study's conclusion is that the shift in consumers' preferences allowed the majority of the newly created businesses to thrive and to lay the foundation for future development even after the pandemic ended [39].…”
Section: Literature Reviewmentioning
confidence: 99%