2018
DOI: 10.58235/sjpa.v22i3.11410
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Interactive Policy Processes: A Challenge for Street- Level Bureaucrats

Abstract: Street-level bureaucrats (SLB) play a crucial role in ensuring better policy implementa- tion and generating trust between the system and citizens, according to the literature. In this article, we argue that Lipsky’s distinction between public managers and SLB needs an update. Today, public managers are increasingly expected to work closely and directly with affected stakeholders in order to solve cross-cutting ‘wicked problems’. Interactive and participative collaborative policy processes… Show more

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Cited by 12 publications
(2 citation statements)
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“…Although many NPM-reforms have been aimed at increasing discretion at the level of actors (Kaboolian, 1998;Karlsson, in press;Lipsky, 2010Lipsky, [1980; Sandfort, 2000;Tummers & Bekkers, 2014;Wangrow, Schepker, & Barker III, 2015), the emergence of complex contexts where elected officials are held politically accountable increase the risk -or chance, depending on your take on the subject -that individual latitude of actions within administrative parts will decrease. The contributions put forth by Agger and Damgaard (2018) and Mosegaard Søberg (2018) partly point in that direction. More studies should be undertaken in this matter.…”
Section: From Current To Future Contributionsmentioning
confidence: 96%
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“…Although many NPM-reforms have been aimed at increasing discretion at the level of actors (Kaboolian, 1998;Karlsson, in press;Lipsky, 2010Lipsky, [1980; Sandfort, 2000;Tummers & Bekkers, 2014;Wangrow, Schepker, & Barker III, 2015), the emergence of complex contexts where elected officials are held politically accountable increase the risk -or chance, depending on your take on the subject -that individual latitude of actions within administrative parts will decrease. The contributions put forth by Agger and Damgaard (2018) and Mosegaard Søberg (2018) partly point in that direction. More studies should be undertaken in this matter.…”
Section: From Current To Future Contributionsmentioning
confidence: 96%
“…The changing role of civil servants is highlighted and analyzed by Agger and Damgaard (2018) in this issue. In a longitudinal case-study of urban planners in a Danish setting, they found that Lipsky's (2010Lipsky's ( [1980) classical divide between management and street-level bureaucrats was somewhat insufficient for complex and contemporary roles.…”
Section: Street-level Generalists and Expertsmentioning
confidence: 99%