Intercultural Competence

Abstract

We review recent theoretical and empirical developments in the intercultural competencies literature, highlighting contemporary models and empirical research in organizational contexts. We survey the current conceptualizations of intercultural competencies and propose that intercultural competencies can be classified based on traits, attitudes and worldviews, capabilities, or a combination of these dimensions. We identify key psychological, behavioral, and performance outcomes associated with these models. We review empirical studies of intercultural competencies at the group level and discuss emerging models of dyad-level, firm-level, and multilevel intercultural competencies. We evaluate the current measurement of intercultural competencies and suggest alternative approaches. Finally, we examine research on selection, training, and development of intercultural competencies. We end each section by identifying future research foci, and we offer an integration of the literature at the end of the review.

The management of the international student experience in the South African context: The role of sociocultural adaptation and cultural intelligence

“…CI is pliable and can be developed through cross-cultural experiences, experiential learning training and internal processing (Bhawuk, Sakuda & Munusamy 2008;Leung et al 2014;Williams & Johnson 2011). However, what has not been sufficiently considered in this literature is the extent to which CI contributes to SA and sojourner academic performance in this context.…”

“…CI is widely considered an important facet of the intercultural competence of an individual (Ang et al 2007; Leung et al 2014) and is therefore key to understanding SA.…”

Collaboration in Multi-stakeholder, Multi-cultural Organizational Environments

“…Stakeholder theory literature also described respective stakeholders' inclusion in processes (Eskerod, Huemann, & Ringhofer,, 2015), definition, and development of mutual goals (Elnashar et al, 2012). Cultural competence literature also described inclusion (Leung, Ang & Tan, 2014), and developing/defining mutual goals (Fisher-Borne, Cain, & Martin, 2015).This indicated the dynamic interactions between respective stakeholders as they interact and work together and how this may influence outcomes in collaboration. Some literature described how the physical and geographical displacement of entities influences landscape (Quigley, 2016).…”

Global Leadership: How to Lead Multicultural Teams Effectively?

“…This paper aims togive global leaders a self-reflection tool in order to assess where they position their progress towards becoming a more efficient global leader. This tool also aims to give global leaders strategies to facethe challenges they encounter (Leung, An, Tan, 2014).…”