Intercultural Disposition and Communication Competence of Future Pharmacists

Shah, Mansi B.; King, Sean R.; Patel, Amit S.

doi:10.5688/aj6805111

Cited by 17 publications

(13 citation statements)

References 18 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…[6][7][8] In pharmacy, role-play has been used primarily as a means of helping students develop skills in communication, consultation, and medication history-taking; and as a tool for assessing the effectiveness of training programs (eg, tobacco cessation and intercultural communication competence) and designing new courses. [9][10][11][12][13][14] In a study evaluating use of a simulated program to help undergraduate students develop consultation skills by teaching patients, students' confidence increased significantly while their perception of difficulty in completing tasks decreased following implementation of the program. 10 Another study evaluating use of a smoking cessation training program involving role-play resulted in a significant increase in pharmacy students' self-reported ability to counsel patients.…”

Section: Introductionmentioning

confidence: 99%

“…Based on the demonstrated effectiveness of roleplay in improving communication skills, such as active listening, history taking, and advice giving, this approach was considered potentially useful in achieving the objectives of a workshop in a first-year pharmacy practice course. [9][10][11][12][13][14] Participating in these workshops was expected to develop students' empathy, to self-assess interactions, and to provide feedback to peers (Figure 2), although these skills were not included in the final assessment. The model provides a way of developing several skills in a risk-free and controlled environment.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Skills Development Using Role-Play in a First-Year Pharmacy Practice Course

Rao

2011

American Journal of Pharmaceutical Education

View full text Add to dashboard Cite

Objectives. To evaluate the usefulness of a role-play model in developing students' patient-care skills in a first-year undergraduate pharmacy practice course. Design. A role-play model was developed and implemented in workshops across 2 semesters of a yearlong course. Students performed different roles, including that of a pharmacist and a patient, and documented case notes in a single interaction. Assessment. Student perceptions of the usefulness of the approach in acquiring skills were measured by surveying students during both semesters. All student assessments (N5130 in semester1; N5129 in semester 2) also were analyzed for skills in verbal communication, information gathering, counselling and making recommendations, and accurately documenting information. A majority of students found the approach useful in developing skills. An analysis of student assessments revealed that role-playing was not as effective in building skills related to accurate documentation as it was in other areas of patient care. Conclusions. Role play is useful for developing patient-care skills in communication and information gathering but not for documentation of case notes.

show abstract

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Skills Development Using Role-Play in a First-Year Pharmacy Practice Course

Rao

2011

American Journal of Pharmaceutical Education

View full text Add to dashboard Cite

show abstract

“…9 Furthermore, intercultural disposition, which consists of ethnocentrism, empathy, world-mindedness, and attributional complexity, positively correlates with intercultural communication competence, which in turn fosters patient trust and commitment, leading to better patient adherence and improved knowledge and satisfaction with healthcare. 10 Although no clear cut definition of empathy has emerged, it has been defined as the ''ability to behave in a caring manner toward a patient while demonstrating to the patient that his feelings are understood.'' 11 It has also been described as a concept ''that involves both the cognitive and affective domains.…”

Section: Introductionmentioning

confidence: 99%

Impact ofPatient Empathy Modelingon Pharmacy Students Caring for the Underserved

Chen¹,

LaLopa²,

Dang³

2008

Am J Pharm Educ

View full text Add to dashboard Cite

Objective. To determine the impact of the Patient Empathy Modeling pedagogy on students' empathy towards caring for the underserved during an advanced pharmacy practice experience (APPE). Design. Pharmacy students completing an APPE at 2 primary care clinics participated in a Patient Empathy Modeling assignment for 10 days. Each student ''became the patient,'' simulating the life of an actual patient with multiple chronic diseases who was coping with an economic, cultural, or communication barrier to optimal healthcare. Students completed the Jefferson Scale of Physician Empathy (JSPE) before and after completing the assignment, and wrote daily journal entries and a reflection paper. Assessment. Twenty-six students completed the PEM exercises from [2005][2006]. Scores on the JSPE improved. Students' comments in journals and reflection papers revealed 3 major themes: greater appreciation of the difficulty patients have with adherence to medication and treatment regimens, increased empathy for patients from different backgrounds and patients with medical and psychosocial challenges, and improved ability to apply the lessons learned in the course to their patient care roles. Conclusion. A Patient Empathy Modeling assignment improved pharmacy students' empathy toward underserved populations. Integrating the assignment within an APPE allowed students to immediately begin applying the knowledge and insight gained from the exercise.

show abstract

“…While there is a relatively large body of quantitative research investigating general communication skills required by pharmacists (De Young 1996), very little has been published that specifically examines the nature of interactions between patients and pharmacists, especially in a multicultural setting (Shah, King and Patel 2004). No literature exists which addresses communicative processes in an HIV or South African pharmacy context.…”

Section: Introductionmentioning

confidence: 99%