Internal Control Evaluation of a Restaurant: A Teaching Case

Kiger, Jack E.; Rose, Anna M.

doi:10.2308/iace.2004.19.2.229

Cited by 11 publications

(4 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Previous studies on internal control bearings have focused on financial statements and their impact on the operation of firms (Curtis & Borthick, 1999;Janvrin, 2003;Kiger & Rose, 2004;Samson, Flesher, & Previs, 2006). Other studies have focused on the documentation of internal control structures and the significant monetary effect of weak controls on the firm's value (Dow, Shea, & Waldrup, 2009).…”

mentioning

confidence: 99%

The Effect Of Internal Control On The Operating Activities Of Small Restaurants

Frazer

2012

JBER

View full text Add to dashboard Cite

Researchers have found that more than 67% of restaurants fail within the first 3 years of their operation. These findings underscore the restaurant industrys current crisis of profitability and survivability. The industrys average profit is generally small, ranging from 3% to 7%. Despite these problems, researchers have not examined the effect of internal control on the operating activities of small restaurants. Internal control is defined in this study as all the policies and procedures management uses to ensure the reliability of financial reporting, compliance with laws and regulations, and the effectiveness and efficiency of operations. The purpose of this study was to determine restaurant managers perceptions of the internal control systems and (a) the protection of assets, (b) the segregation of duties, and (c) the verification of transactions. Two hundred and seventy restaurants were selected through random sampling, and multiple regression and exploratory data analysis, including descriptive statistics, were used to analyze the data. The multiple regression analyses indicated statistically significant relationships linking perceptions of internal control systems in restaurants with each of the 3 predictors; protection of assets, segregation of duties and verification of transactions. The results indicated that majority of the study group perceived restaurants internal control system to be inadequate compared to the Committee of Sponsoring Organization Treadway Commission (COSO) internal control integrated framework. The results of this research have potential for social change as they may increase government compliance, and improve financial reporting and best business practices of restaurants.

show abstract

mentioning

confidence: 99%

The Effect Of Internal Control On The Operating Activities Of Small Restaurants

Frazer

2012

JBER

View full text Add to dashboard Cite

show abstract

“…To better understand the quality of information transfer in handoffs, we propose using an information quality lens. Accountants have long employed various techniques to identify and address information quality issues in transaction processing systems and related business processes through which financial data flow [14,22,36]. Auditors help to verify that information quality is assured throughout a process and in related systems and databases [18,20].…”

Section: Conceptual Lenses For This Investigationmentioning

confidence: 99%

Handoffs and Medication Errors: A Community Hospital Case Study

Chircu

Gogan

Baxter

et al. 2011

2011 44th Hawaii International Conference on System Sciences

View full text Add to dashboard Cite

In hospitals, a handoff occurs when responsibility for care of a patient is transferred to another caregiver, along with information about the patient's condition, treatment plans, and orders. Prior studies report that flawed handoffs contribute to adverse events, but few studies have closely analyzed this from an information processing perspective. We report on a case study of medication administration processes and related information quality issues associated with handoffs in one hospital. Applying an interdisciplinary lens (informed by prior work on health care quality, process management, and accounting information systems) this case study reveals evidence that handoffs both contribute to process and data flaws and can help reveal and correct prior errors. Our findings highlight the importance of designing clinical systems and processes that systematically prevent threats to the validity, accuracy, completeness, and timeliness of clinical data and that use handoffs to detect and correct these four types of errors.

show abstract

“…We contend that ACT techniques (ISACA, 1998; Kaplan et al , 1998) can fruitfully augment BPM analysis by revealing specific IQ flaws in a medication administration process and by guiding the selection of appropriate controls. ACT underlies auditors' techniques for analyzing IQ issues in financial transactions and related systems and processes (Walker et al , 2001; Dunn et al , 2003; Kiger and Rose, 2004). It is the transaction focus of ACT that makes it particularly suited to the current study (i.e.…”

Section: Business Process Management and Actmentioning

confidence: 99%

Medication errors, handoff processes and information quality

Chircu

Gogan²,

Boss³

et al. 2013

Business Process Management Journal

View full text Add to dashboard Cite

PurposeThe purpose of this paper is to examine how clinical handoffs affect clinical information quality (IQ) and medication administration quality.Design/methodology/approachA case study was conducted in a US hospital. The authors applied a business process management (BPM) perspective to analyze an end‐to‐end medication administration process and related handoffs, and accounting control theory (ACT) to examine the impact of handoffs on IQ and medication errors.FindingsThe study reveals how handoffs can lead to medication errors (by passing information that is not complete, accurate, timely or valid) and can help reduce errors (by preventing, detecting and correcting information quality flaws or prior clinical mistakes).Research limitations/implicationsThe paper reports on one case study on one hospital unit. Future studies can investigate the impact of clinical IQ on patient safety across the multitude of health information technologies (e.g. computerized provider order entry (CPOE), electronic medication administration records (EMAR), and barcode medication administration systems (BCMA)) and approaches to process design and support (e.g. use of clinical pathways and checklists).Practical implicationsThe findings can contribute to more successful design, implementation and evaluation of medication administration and other clinical processes, ultimately improving patient safety.Originality/valueThe paper's main contribution is the use of accounting control theory to systematically focus on IQ to evaluate and improve end‐to‐end medical administration processes.

show abstract

Internal Control Evaluation of a Restaurant: A Teaching Case

Cited by 11 publications

References 0 publications

The Effect Of Internal Control On The Operating Activities Of Small Restaurants

The Effect Of Internal Control On The Operating Activities Of Small Restaurants

Handoffs and Medication Errors: A Community Hospital Case Study

Medication errors, handoff processes and information quality

Contact Info

Product

Resources

About