Internal marketing for Six Sigma success: a conceptual framework

Formby, Sam K.; Davé, Dinesh S.

doi:10.1504/ijpqm.2013.054864

Cited by 4 publications

(4 citation statements)

References 36 publications

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“…By prioritizing waste reduction, process enhancement, and sustainable practices, GLSS could potentially remedy some of the identified areas of dissatisfaction, such as working conditions, opportunities for development, and motivation for performance improvement. Thus, integrating GLSS could lead to a more fulfilling and engaging workplace for employees in the healthcare sector [7,[67][68][69][70]. Moreover, GLSS can serve as an accelerator for internal marketing by embedding sustainable practices into the core operational processes.…”

Section: Discussionmentioning

confidence: 99%

Sustainable Healthcare Quality and Job Satisfaction through Organizational Culture: Approaches and Outcomes

Hoxha,

Simeli,

Theocharis

et al. 2024

Sustainability

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This paper explores innovative strategies to enhance sustainable healthcare quality, emphasizing the pivotal role of organizational culture and placing a special focus on employee job satisfaction. Recognizing the indispensable nature of contented employees in delivering superior patient care, our discussion explores how an organizational culture that prioritizes optimized work processes, and a supportive work environment can significantly boost employee well-being. By mitigating workplace stress through the refinement of operations and the minimization of waste, healthcare organizations can foster a setting that greatly enhances job satisfaction. This enhancement, in turn, catalyzes superior patient care and underscores the healthcare system’s dedication to sustainability and the well-being of its employees. Our analysis indicates that concentrating on employee satisfaction, deeply rooted in the organizational culture, is not merely advantageous but essential for nurturing a sustainable, high-quality healthcare system. The insights offered aim to guide healthcare organizations toward embracing strategies such as Green Lean Six Sigma, with a heightened focus on improving workforce well-being through the lens of organizational culture. This approach is expected to produce a synergistic improvement in healthcare quality by promoting operational efficiency and advancing environmental sustainability in tandem.

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Section: Discussionmentioning

confidence: 99%

Sustainable Healthcare Quality and Job Satisfaction through Organizational Culture: Approaches and Outcomes

Hoxha,

Simeli,

Theocharis

et al. 2024

Sustainability

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show abstract

“…Second, it conducts empirical research to determine the implications of various leadership styles in the context of the SS belt system’s tools and approach throughout the SS implementation phases, in line with the emphasis of studies by Laureani and Antony (2012a, b) and Albliwi and Antony (2013) into formal “leadership training and certification systems and standards for MBBs and BBs”. Appropriate leadership “training is required to boost the improvement effort and increase knowledge of relevant tools and processes” (Formby and Dave, 2016; Bagherian et al ., 2022).…”

Section: Discussionmentioning

confidence: 99%

“…Sigma deployment effort and increase knowledge of relevant tools and processes" (Formby and Dave, 2016;Bagherian et al, 2022).…”

Section: Leadership Styles and Sixmentioning

confidence: 99%

Leadership style as an antecedent to effective Six Sigma implementation

Bagherian

Gershon

Kumar

2023

JAMR

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PurposeThe effectiveness of Six Sigma programs has varied across different industries and organizations, and leadership styles have been identified as a critical success factor for the installation of Six Sigma initiatives. Therefore, this study aims to investigate the specific elements of leadership styles that are linked with the successful deployment of Six Sigma programs in the automobile industry.Design/methodology/approachTo conduct the study, the researchers utilized a Likert scale questionnaire with a rating system of 1–7 and a simple random sampling method. The survey was distributed to 2,325 potential participants, with 573 responses received, mostly from Germany, the United Kingdom and Sweden. Out of those responses, 260 completed questionnaires were received. The study utilized a mixed-methods research design and exploratory research approaches to investigate the implication of leadership style on the success of Six Sigma implementation. The research employed several analysis techniques, including Structural Equation Modeling (SEM), exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and Survey methods.FindingsThrough various SEM methods, such as EFA and CFA, the study revealed two vital leadership elements: (1) the long-term success of Six Sigma depends on leadership’s support and recognition of it as an improvement strategy and (2) leadership must commit to the organization’s suppliers to ensure quality and the provision of defect-free products.Practical implicationsBy incorporating the identified key elements of leadership into their strategies, organizations and researchers can ensure the sustainable implementation of Six Sigma.Originality/valueThis research presents a distinct contribution to the evaluation of leadership style components within the European automotive sector, utilizing a mixed-methods research design and incorporating a variety of descriptive statistics.

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“…Sigma is based on quality engineering methods that define a problem-solving structure to identify and eliminate problems and improve yield (Dale et al, 2007). This methodology has been described as a process improvement tool responsible for billions of dollars in business improvements (Formby and Dave, 2013). Some of the objectives of Six Sigma are similar to those of TQM; however Six Sigma brings engineering and statistics analysis back into quality, as SPC does.…”

Section: Principles Of Quality Improvement Approachesmentioning

confidence: 99%

Outcomes from an exploratory study of quality methods utilisation in Brazilian companies

Jacques¹,

Garza-Reyes²,

Lim³

et al. 2014

IJQET

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Markets are becoming more fierce and globalised, increasing the continue search for competitive advantage among organisations. As an attempt to respond to this global competition, companies are deploying innovative methods and tools, which in many cases tend to emphasise quality and customer orientation. This paper investigates the degree of adoption of quality improvement approaches in Brazil. In order to do this, the research was based on an exploratory survey validated and distributed among a number of Brazilian organisations operating in a wide range of industries. In general terms, the study shows that many Brazilian companies are now adopting quality improvement approaches as a strategy to be globally competitive, with ISO standards being their first choice. The study also presents evidence of which quality improvement methods have been more widely implemented by Brazilian companies, the importance of these methods and results obtained, the barriers faced during their implementation and, in case of not using them, the main reasons for this. Based on the research findings, the paper also identifies some key factors to successfully deploy quality improvement approaches in Brazil.

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Internal marketing for Six Sigma success: a conceptual framework

Cited by 4 publications

References 36 publications

Sustainable Healthcare Quality and Job Satisfaction through Organizational Culture: Approaches and Outcomes

Sustainable Healthcare Quality and Job Satisfaction through Organizational Culture: Approaches and Outcomes

Leadership style as an antecedent to effective Six Sigma implementation

Outcomes from an exploratory study of quality methods utilisation in Brazilian companies

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