“…In addition, operational capability is particularly crucial for the high-tech sector because of its dynamism, uncertainty, and competitiveness. Specifically, for firms operating in a rapid-changing technology environment, agility, fast-adaptation, and quick response are critical for survival and prosperity (Gaulier et al , 2007; Lin et al , 2012; Silva, 2008). Due to their dynamic, uncertain and competitive operating nature, high-tech firms are often the pioneers in the adoption of administrative, operational, and information technology (IT) innovations.…”