“…Cleland [20], Finkelstein [17], and Rasmussen [22], for example, randomized to multiple comparison groups, including groups receiving usual care. Even though usual care in the form of outpatient management has been established for diabetes, McKay [23] randomized subjects into three groups-those receiving information only via the Internet, those receiving information and peer support via the Internet, and those receiving information with a personal self-management coach via the Internet. He did not include a group receiving outpatient management, the current protocol for usual care, stating that he chose the "information-only condition" as the control group because he wanted to separate those receiving access to information only from his two other intervention conditions and because offering controls "something of potential benefit" p. 37 (a computer and Internet connection) would "secure high levels of participation in follow-up assessments and control for the Hawthorne effect" p. 37.…”