Internet, lies and telephony

Cawley, Richard

doi:10.1016/s0308-5961(97)00024-4

Cited by 10 publications

(2 citation statements)

References 1 publication

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“…Parasuraman et al (2005) recently developed a multiple-item scale for assessing electronic service quality. In the case of Internet Protocol (IP) telephony, which is a technology heavily based in fast broadband networks, the issue of service quality has been a recurring theme of investigation (Cawley 1997;Foo and Cheung Hiu 1998;Mason 1998;McKnight and Leida 1998), where the focus has been upon investigating end-users' potential reactions to the low network service quality and low price trade-off. Judging by the increasing attention being attributed to it, it can be deduced that there is a growing importance of investigating the service quality construct within IS research.…”

Section: Service Qualitymentioning

confidence: 99%

Examining the influence of service quality and secondary influence on the behavioural intention to change internet service provider

et al. 2008

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Although the broadband market has considerably matured, follow-up research on the continued adoption of broadband is yet to be conducted. The aim of this research was therefore to investigate empirically the influence of service quality and secondary influence on consumers' behavioural intention to change from their existing internet service provider (ISP) to an alternative service provider. The investigation focuses upon broadband household consumers within the UK. The study was conducted using a postal survey; a self-administered questionnaire was sent to 1600 households and a total of 358 completed replies were obtained. The results suggest that both service quality and secondary influence were significantly correlated to consumers' behavioural intentions to change ISP. The implications of these findings are presented, followed by a discussion of the limitations of this research and future research directions.

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Section: Service Qualitymentioning

confidence: 99%

Examining the influence of service quality and secondary influence on the behavioural intention to change internet service provider

et al. 2008

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“…Scholars that have written on the subject fall on both sides of the issue. Cawley (1997) predicted that Internet telephony does not lead to lower investment but instead motivates the upgrade and greater adoption of other telecommunication technologies. Mason (1998) In the United States carriers were concerned about a decline in their revenues.…”

Section: The Impact Of the Internet On Information Infrastructurementioning

confidence: 99%

Assessing the Impact of Internet Telephony on the Deployment of Telecommunications Infrastructure

García‐Murillo

2004

SSRN Journal

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The purpose of this research is to determine whether Internet telephony has had a negative impact on a country's telecommunications infrastructure. Using panel data the statistical analysis shows that call-back did not have a negative effect on infrastructure and high income countries benefited from that technology. Internet telephony shows a negative impact in high and lower middle income countries but at such a small scale that governments should not be concerned. Additionally the year variables show that for all income levels infrastructure has increased which means that if this technology will show any negative effects it will be in a gradual manner and should give carriers enough time to adjust their practices.

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Eintrittsstrategien in ausländische Telekommunikationsmärkte am Beispiel der Internet-Telefonie

Gerpott¹,

Böhm²

2000

Fallstudien Zum Internationalen Management

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Internet, lies and telephony

Cited by 10 publications

References 1 publication

Examining the influence of service quality and secondary influence on the behavioural intention to change internet service provider

Examining the influence of service quality and secondary influence on the behavioural intention to change internet service provider

Assessing the Impact of Internet Telephony on the Deployment of Telecommunications Infrastructure

Eintrittsstrategien in ausländische Telekommunikationsmärkte am Beispiel der Internet-Telefonie

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