Internet of Things: A systematic review of the business literature from the user and organisational perspectives

Abstract

The Internet of Things is a new technological paradigm that aims to connect anything and anyone at any time and any place, giving rise to innovative new applications and services. In doing so, it offers a number of opportunities and challenges that users and organisations need to tackle. In this paper we systematically review the business literature related to the Internet of Things and provide a critical account of the latest state of play. More specifically, we adopt two perspectives: that of the user and that of the organisation. After outlining the methodological approach adopted, we consider the definitions of the Internet of Things. Then, in turn, we discuss the relevant business literature from each perspective. The paper concludes with a synthesis of the emerging themes and potential avenues for future research.

Adoption Barriers of IoT in Large Scale Pilots

“…This process can be influenced by many factors [23], characterized by innovation, organizational, individual and environmental determinants [11,24]. Innovation adoption related to IoT solutions has been discussed from an organization or industry's point of view [7], while there exists relatively few attempts to understand acceptance of IoT technologies from the perspective of individuals [e.g., 5], they have employed dispositional measures such as trust, usefulness, ease of use and social influence which are insufficient to capture all relevant dimensions of user concerns in the IoT context [25]. Additionally, dispositional factors are innate and involve individuals' overall concerns, whereas contextual factors (e.g., LSP) are situation-specific conditioned by the context of the information exchange [26].…”

“…Lu et al [7] synthesis IoT applications in 14 service domains, by categorizing them into four types according to their target and scope of adoption, namely, infrastructural level (e.g., smart city), organizational level (e.g., smart agriculture), individual level (e.g., wearables) and all-Inclusive level (e.g., self-driving cars). While reviewing adoption barriers in all 14 service domains is not within the scope of this paper, we have selected one or two services representing each of the IoT application levels.…”

“…Moreover, participants in an LSP, could be considered as a potential adopter when the innovation is released. To date, IoT innovation adoption literature is technology focused and is based on factors affecting adoption whereas the process of adoption is lacking [7]. Most research has taken the elements of the adoption and acceptance theories [8,9] and treats them as factors affecting the adoption that is, focused on innovation adoption determinants.…”

“…In total, 9 experts were selected for the interviews, drawn from pilots that across full range of IoT application levels [7]. Because several of the participants preferred anonymity, we will present all participants and their organizations anonymously.…”

Big Data Research on the Green Internet of Things in New Smart-Logistics

“…According to [2], Industry 4.0 is characterized by the introduction of new manufacturing technologies, which enable vertically and horizontally integrated production plants, flexible processes allowing individualized mass production, intelligent machines who exchange data among themselves and control the production and logistics processes themselves. [3] points out that Industry 4.0 leads to the digitization of industrial processes. This digitization requires new logistics solutions based on emerging technologies that will affect the current transportation and management of supply chains.…”