Internet Technology Use by American Convention and Visitors Bureaus

Yuan, Yu-Jing; Gretzel, Ulrike; Fesenmaier, Daniel R.

doi:10.1177/0047287502239032

Cited by 86 publications

(71 citation statements)

References 38 publications

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“…Some have considered various combinations of these two types of measures (see Zhuang & Lederer, 2006), (Salwani et al, 2009). Nonfinancial measures of e-commerce value include the efficiency of operations, improvements in business relationships, market growth (Pflughoeft et al, 2003), (Zhu and Kraemer, 2005), (Zhu et al, 2006), (Fuchs et al, 2010), contributions of e-commerce to the achievement of organizational goals, the number of visitors to a particular site, the amount of time visitors spend on a particular site (Quaddus & Achjari, 2005), strategic benefits (Pflughoeft, 2003), the number of applications used (Yuan et al, 2003), and competitive advantage (Elly & Boter, 2011).…”

Section: Effects Of E-commerce On Firm Performancementioning

confidence: 99%

“…The widespread adoption and increased use of the web for e-commerce are driven by IT sophistication as well as by lower web-related costs (Pflughoeft et al, 2003). Yuan et al (2003) used the number of years an organization has used internet applications and the number of internet applications an organization uses to define e-commerce use. Kraemer et al (2005) measured the extent of e-commerce use in terms of the type of use (e.g., B2B and B2C) and the scope of use, and Gibbs and Kramer (2010) defined it as the extent to which e-commerce is used in various values chain activities.…”

Section: Introductionmentioning

confidence: 99%

“…Firms with higher perceived benefit ratings for ecommerce use are more likely to incorporate various applications into their work (Yuan et al, 2003), (Gibbs and Kraemer, 2010). Additionally, the economic environment can shape the effects of these factors (Zhu & Kraemer, 2005), (Zhu et al, 2006).…”

Section: Introductionmentioning

confidence: 99%

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E-commerce applications in the tourism industry: A Tanzania case study

Chang

Magobe

Kim

2015

SAJBM

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Tourism which is regarded as information intensive sector is the mostly affected sector by technology revolution and its traditional trading structures have been totally changed. The adoption and use of e-commerce in tourism sector is regarded as a tool to widen market reach and improve efficiency and effectiveness of business operations. The degree of impact of e-commerce use on business performance depends on the intensity of its usage in organization's key value-chain activities. However, the intensity of e-commerce use is influenced by technological, organizational and environmental (TOE) contextual factors. Based on TOE model and the existing literature on post-adoption use of e-commerce, a set of factors that affect the intensity of e-commerce use in Tanzanian tourism sector was identified. A survey was conducted with 181 Tanzanian tourism firms that have already adopted e-commerce and structural equation modeling (SEM) was used to analyze the data. The findings indicated that the scope of e-commerce use has a positive impact on business performance in terms of improved internal processes, competitive position, customer service delivery, overall business performance and increased customer base. The scope of e-commerce use is affected positively by pressure intensity and perceived benefits and negatively by barriers to e-commerce use. The findings have highlighted key areas that require immediate actions from both the government and private sector in order to promote a successful growth of e-commerce in the country.

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Section: Effects Of E-commerce On Firm Performancementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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E-commerce applications in the tourism industry: A Tanzania case study

Chang

Magobe

Kim

2015

SAJBM

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“…A similar concept is Convention and Visitor Bureau, characterized as a small or medium non-profit organization, which makes a wide range of information and communication activities to facilitate the development and promotion of tourism in certain geographic areas (Yuan, Gretzel y Fesenmaier, 2003).…”

Section: From Citymarketing To Citybrandingmentioning

confidence: 99%

Shopping as a selling strategy for tourism: combination of marketing mix tools

Jiménez-Marín

2018

IROCAMM

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individuals and further expenditure is oriented towards this set of activities. Then a classification of the activities offered for the entertainment of individuals paying particular attention to the main Spanish companies involved in some of these sectors and, secondly, the role of shopping as one of the leading suppliers of trade and leisure. Finally, exercise has articulated a dual approach to complementarity between the commercial and tourist activities, first of all, we performed a quantification of non resident consumption by commercial areas, and afterwards, it has developed a classification of regions in terms of its commercial and tourism potential through a cluster analysis. Keywords:Citymarketing, Citybranding, Shopping, Seville, Tourism. Abstract:The use of time for entertainment has increased participation both at home and outside and, in our days, we look at the proliferation of a wide range of activities that are included in the leisure economy: tourism, catering, shopping, sports, entertainment... In this sense, a lot of studies agree that the activities related to leisure time of individuals with strong potential for growth as amusement parks, restaurants, tour operators... and, above all, new retail formats that are configured as great business opportunities. Consequently, the main objective of this text is to relate some of the main activities that are encompassed in the new economy of leisure. And as a specific example to analyze the complementarity between trade and tourism in a particular case: Shopping in Seville. Firstly, there exists a theoretical review of the phenomenon of leisure within the needs of PhD. Gloria Jiménez-MarínUniversity of Seville. Spain. gloria_jimenez@us.es ORCID: https://orcid.org/0000-0003-0252-3975

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“…In the academic literature many tourism re- Gretzel, & Fesenmaier, 2003). A third area of research has reported on the searchers have studied the Internet as a distribution channel for a variety of travel products.…”

Section: Introductionmentioning

confidence: 99%

An Exploratory Analysis of Traveler Preferences for Airline Website Content

Benckendorff¹

2006

Information Technology & Tourism

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Structural changes in the aviation sector have accelerated customer acceptance of the Internet as a suitable medium for booking airline travel. This research explores the preferences of airline travelers for various content attributes on airline websites. The study was conducted by surveying 903 respondents from Australia and New Zealand using an online questionnaire. The results indicate that airline website attributes can be organized into at least seven factors. Of these, basic "look and book" features are viewed as most important by customers. The article groups website attributes into basic factors, pivotal factors, and supplementary factors based on their likely impact on customer satisfaction. The results provide an indication of the website features most likely to attract and retain airline customers.

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Internet Technology Use by American Convention and Visitors Bureaus

Cited by 86 publications

References 38 publications

E-commerce applications in the tourism industry: A Tanzania case study

E-commerce applications in the tourism industry: A Tanzania case study

Shopping as a selling strategy for tourism: combination of marketing mix tools

An Exploratory Analysis of Traveler Preferences for Airline Website Content

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