“…More recently, it has been linked with supply chains (Perez-Franco et al 2016), and increasingly it is recognised to create a competitive advantage it requires consistency along the entire supply chain (Ahmed & Rafiq 1992). Developing a chain strategy requires understanding of the consumer through segmentation, supply chain capabilities and market dynamics to present different consumers with different strategies (Kohlberger et al 2012;Abbade 2016).…”