Interpersonal and organizational dimensions of patient satisfaction: the moderating effects of health status

Abstract

The findings provided support for Donabedian's model. They demonstrated that attributes of providers and settings are major components of patient satisfaction, and showed that the scale is a reliable and valid measure of patient satisfaction for this South African population.

Fatores associados à satisfação com serviços odontológicos entre idosos

“…These results are consistent with those of other studies which reported lower levels of satisfaction with the organisational quality of care among consumers with health problems. 9,16,23 According to the adopted theoretical model from Andersen & Davidson 1 (1997), and that proposed by Donabedian 3 (1988), we expected correlations between satisfaction with dental care services and level of education, income and skin colour according to user's self-reported race. However, in this study and in another carried out in Taiwan, the service users' levels of education did not correlate with satisfaction with care received.…”

“…The effectiveness of the health care is determined, up to a point, by the service user's satisfaction with the service provided, and a satisfi ed consumer is more likely to make use of the health service, follow the recommended treatment and stay in contact with the care provider. 20,23 Consumers' satisfaction with the care received is considered to be a parameter for analysing health service outcomes. 5 The level of satisfaction with dental services among the elderly people we evaluated was high, and higher still with those who accesses services offered by the SUS.…”

“…7,15,22 The elderly relate higher levels of satisfaction than those of younger service users. 9,16,23 A population based national survey, incorporating fi ve thousand Brazilian households, with adults over the age of 18, chosen by random sampling, showed that 27% of the individuals were satisfi ed with the functioning of the country's health care, without distinguishing the type of service used. 19 Marked socioeconomic inequalities, as well as the infl uence of social circumstances on the health of Brazilians, might be directly linked to divergent results, mainly due to regional differences in health care policies.…”

“…23 Analysing satisfaction with health services from the service users' perspective allows healthcare to be better adapted and promoted towards their real needs. Technical evaluations should be complemented by the perceptions of satisfaction of the individuals who receive care with the services provided.…”

Measuring Patients′ Satisfaction in For-Profit Orthopedic Hospital

“…The methodology should be used in private (without funding from government) For-profit Orthopedic Hospital in Latvia that is consistent for results, as it should help to determine potential areas for progress. Moreover, satisfied patients are likely to return, to fulfil medical treatment requirements achieving better clinical results, as well as to recommend the hospital to others contributing to better overall performance of the organization (Westaway et al, 2003). __________________________________________________________________________ 2017 / 30 19 The tool is based on best-practice approaches in a number of Western European countries and in the United States of America.…”