Interpersonal Skill Communication of Social Workers to Improve Human Resources

Abstract

The role of government agencies, namely junior high schools under the auspices of Department of Education and Social Rehabilitation for street children carried out by UPT Puskesos under the auspices of Social Service in building community welfare, is inseparable from the problems that are tried to be examined through aspects of interpersonal communication that can empower human resource activities. The rehabilitating street children with facility approach only does not have a long lasting impact, the tendency of street children to return to the road. Interpersonal communication approach is needed for them which has a long impact, so that street children realize to improve their quality. Theories used in this research are attribution theory and heider theory. The purpose of this study is to determine and analyse the role of interpersonal communication between social workers and street children in the rehabilitation unit at UPT Puskesos (Social Safety Centre) Social Service Office in Bandung. The method utilized in this study is a qualitative method with a case study approach. The case in this study is the difficulty of social workers in rehabilitating street children despite being given adequate facilities such as shelter homes. Data collection techniques used were in-depth interviews with social workers, do observation to observe interpersonal communication activities between social workers and street children, document review and reference. The results show that interpersonal communication has a role in street children rehabilitation through empathic and supportive approaches.