Interpersonal trust, stress and satisfaction at work: an empirical study

Guinot, Jacob; Chiva, Ricardo; Roca‐Puig, Vicente

doi:10.1108/pr-02-2012-0043

Cited by 77 publications

(71 citation statements)

References 104 publications

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“…It is worth noticing that institutional trust and horizontal trust in lecturer seem to be important, whilst horizontal trust in a supervisor not so much. Correspondingly, the research focused on the same relationship between trust and satisfaction but regarding the employees and companies also confirm the positive impact of organizational trust on job satisfaction (Perry and Mankin, 2007;Guinot et al, 2014). Thus, results of this studies endorse authors expectations regarding the scientific value of researching social factors (organizational trust and satisfaction) in a new context which is a university.…”

Section: Discussionsupporting

confidence: 67%

Intra-Organizational Trust as a Factor That Affects Satisfaction With Doctoral Studies

Lewicka

Książek

Rożenek

et al. 2017

JPM

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The aim of the article is to examine intra-organizational trust as a factor impacting satisfaction with doctoral studies. The study on intra-organizational trust is related to three types of trust: vertical trust, horizontal trust and institutional trust. In turn, perceived satisfaction is linked to knowledge and competences gained at a university (academic satisfaction) and studying atmosphere (satisfaction with atmosphere). Furthermore, the following research questions were addressed in this paper: (1) Does personal experience from the past, current personal experience and the impact of surroundings aff ect particular types of trust? (2) Do particular types of trust and support provided by a university infl uence the willingness to take a risk? Therefore, in the underlying research the following factors that may be related to trust have been studied: university's support, willingness to take a risk, personal experience from the past, impact of surroundings. The sample consisted of 41 PhD students (26 women and 16 men). The Jagiellonian University has been represented by 11 doctorate student, where as AGH University of Science and Technology surveyed 30 PhD students. The results of the study allow to answer the research question by pointing out to particular types of intra-organizational trust at a university as factors that aff ect PhD students' satisfaction with doctoral studies. Study presents a positive correlation between intra-organizational trust and satisfaction at a university. Moreover, the impact of institutional trust on academic satisfaction and the infl uence of trust in lecturer and the impact of horizontal trust on satisfaction from atmosphere has been prove.

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Section: Discussionsupporting

confidence: 67%

Intra-Organizational Trust as a Factor That Affects Satisfaction With Doctoral Studies

Lewicka

Książek

Rożenek

et al. 2017

JPM

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show abstract

“…Choo and Bowley (2007) add that it is important to measure job satisfaction, as organisations with satisfied employees generally have satisfied customers. Guinot, Chiva and Roca-Puig (2014) state that job satisfaction is positively related to trust. High levels of interpersonal trust can be positively associated with job satisfaction.…”

Section: Job Satisfactionmentioning

confidence: 99%

“…When mutual trust spreads among all people in an organisation, job stress can be reduced and levels of job satisfaction can rise. "Increased trust within organisations improves the ability of workers to cope with stressful life events, and enables them to be more satisfied in their jobs" (Guinot et al, 2014). Therefore, management should foster a climate of trust as a strategy to improve job satisfaction.…”

Section: Job Satisfactionmentioning

confidence: 99%

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The Influence of the Implementation of Job Rotation on Employees’ Perceived Job Satisfaction

Wyk¹,

Swarts²,

Mukonza³

2018

IJBM

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The aim of the study was to determine the influence of the implementation of job rotation on employees’ perceived job satisfaction, and to identify the key factors that would influence the adoption of a job rotation strategy by the Registrar’s environment of a University of Technology, South Africa. A qualitative research approach was chosen for this study. Primary data was collected through a combined focus and nominal group technique. The Registrar’s environment at the University of Technology was used for the research. The Registrar’s structure consists of three departments, of which the staff of only two departments were used in the focus groups. Purposive sampling was employed to invite 34 employees from the two departments, across five post levels. Three focus groups consisting of 22 participants (six to ten participants per group) were conducted. Methods used to capture data included digital recording and note taking. The raw data was converted into transcriptions, and analysed and interpreted through the Tesch’s mechanics of interpretational qualitative content analysis. From the research conducted it was evident that the general feeling of participants was that the implementation of a job rotation strategy by the Registrar’s environment would positively impact job satisfaction, should certain key factors be taken into consideration. A job rotation strategy should be well communicated to all employees and the involvement of all stakeholders, including employees, should be sought when such a strategy is developed.

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“…This can lead to the conclusion that there are two different aspects of interpersonal organizational trust. The first refers to whether a subordinate trusts their supervisor; the second focuses on trust relations between co-workers [57]. In summary, interpersonal trust consists of two dimensions: trust towards managers and trust towards fellow employees.…”

Section: Definition Of Trustmentioning

confidence: 99%

Investigating the Links of Interpersonal Trust in Telecommunications Companies

Bulińska-Stangrecka

Bagieńska

2018

Sustainability

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Abstract:The purpose of this paper is to determine if there are links between interpersonal trust and competences, relations, and cooperation in Polish telecommunications companies. It examines which factors affect trust in co-workers and managers in sustainable organizations. The paper surveys a sample of 175 employees of telecommunications companies in Poland by means of a questionnaire. The results indicate that competences, relations, and cooperation are related to interpersonal trust. Regression analysis showed that competences and relations predict a significant variance in trust amongst co-workers. Additionally, cooperation contributes to prediction of trust in managers. Given the importance of trust in sustainable organizations, better comprehension of which factors are related to team confidence provides valuable information for stakeholders and about how to improve interpersonal trust in sustainable organizations.

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Interpersonal trust, stress and satisfaction at work: an empirical study

Cited by 77 publications

References 104 publications

Intra-Organizational Trust as a Factor That Affects Satisfaction With Doctoral Studies

Intra-Organizational Trust as a Factor That Affects Satisfaction With Doctoral Studies

The Influence of the Implementation of Job Rotation on Employees’ Perceived Job Satisfaction

Investigating the Links of Interpersonal Trust in Telecommunications Companies

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