Interpretive media that attract park visitors and enhance their experiences: A comparison of modern and traditional tools using GPS tracking and GIS technology

Wolf, Isabelle D.; Stricker, Heidi K.; Hagenloh, Gerald

doi:10.1016/j.tmp.2013.04.002

Cited by 50 publications

(30 citation statements)

References 54 publications

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“…Cohen, 1985;Dahles, 2002;Holloway, 1981;Jensen, 2010;Macdonald, 2006;Scherle & Nonnenmann, 2008;Weiler & Yu, 2007; for others, see Weiler & Black, 2015), as well as on visitors' satisfaction with guided tours (e.g. Arnould & Price, 1993;Ballantyne, Packer, & Sutherland, 2011;Bowie & Chang, 2005;Chang, 2006;Holloway, 1981;Huang, Hsu, & Chan, 2010;Hughes, 1991;Wolf, Stricker, & Hagenloh, 2013;Wong, 2001; for others, see Weiler & Black, 2015), that together provide a platform from which to examine how the guide's brokering role is and could be used to facilitate memorable experiences for tour participants. In the present paper, the terms 'mediator' and 'broker' are used interchangeably to include any active attempts by a guide to broker the experience, and may range from decisions about where and when to access a site, community or destination, to verbal communication, to role-modelling, to intervening and controlling what tourists see, hear and do.…”

Section: The Guide As Experience-brokermentioning

confidence: 99%

The changing face of the tour guide: one-way communicator to choreographer to co-creator of the tourist experience

Weiler

Black

2015

Tourism Recreation Research

100

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Thirty years after Cohen's seminal work on tour guiding, the role(s) played by and skills required of tour guides continue to evolve. As 'experience' has come to be considered central to tourism, research on the guide as communicator and experience-broker has expanded. Guides broker experience in at least four domainsphysical access, understanding, encounters and empathy. This conceptual paper examines, via the literature particularly on the mediatory and brokering roles of the tour guide and its intersections with social, economic and political trends, how and why the guide's role is changing. Together these bodies of literature on guiding and on societal trends are used to underpin a typology of future guided tour experiences distinguished by the target market, style of guiding and use of communication, with varying outcomes for the tourist. To meet the needs and expectations of twenty-first century tourists and the challenges of the global communication environment, tour guides need to become more highly skilled experience-brokers, including embracing technology to choreograph memorable experiences. To satisfy tourists in search of personalized and meaningful experiences, guides in some cases need to actively engage tourists in the co-creation of their own guided tour experiences. The typology provides a management and research framework for examining these relationships and their consequences.

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Section: The Guide As Experience-brokermentioning

confidence: 99%

The changing face of the tour guide: one-way communicator to choreographer to co-creator of the tourist experience

Weiler

Black

2015

Tourism Recreation Research

100

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“…In this research, participants used their own tracking devices rather than devices supplied by the researcher (e.g., as in Wolf et al, 2013). This reduced costs and potential loss of equipment, and eliminated the need to deliver the devices or instruct participants on how to use them, apart from general instructions on GPS settings and export options for data files.…”

Section: Data Processingmentioning

confidence: 99%

“…These choices are reflected in visitors' spatio-temporal usage patterns of tourism and recreation areas (Wolf, Stricker, & Hagenloh, 2013;Wolf & Wohlfart, 2014). Parks need to supply experiences and facilities consistent with demand to satisfy visitor expectations and to protect natural resources from oversupply (Buhalis, 2000).…”

Section: Introductionmentioning

confidence: 99%

The use of public participation GIS (PPGIS) for park visitor management: A case study of mountain biking

et al. 2015

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“…From the administration and management of a destination point of view, studies have focused mainly on the analysis of the behavior of tourists, based on information on the movement of flows [47,48]. Other works focus on information and help tourists in specific places such as natural parks, depending on the cases [49][50][51][52][53][54] or for decision-making regarding infrastructure congestion and overburden in natural areas [55][56][57][58][59][60][61][62]. The different perspectives from which the mobility of tourists has been studied give us more in-depth knowledge on the subject.…”

Section: Conceptualization Of Tourist Movementmentioning

confidence: 99%

Science Mapping of Tourist Mobility 1980–2019. Technological Advancements in the Collection of the Data for Tourist Traceability

et al. 2019

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The tracking of tourist movements is an essential aspect in the management of sustainable tourist destinations. The current information and communication technologies provide innovative ways of collecting data on tourist movements, but it is still necessary to evaluate tools and methods of study for this challenge. At this point, mobile technologies are the best candidate for this task. Given the relevance of the topic, this paper proposes a mapping science analysis of publications on "movement of tourists" and "traceability." It has been carried out in the two main sources WOS and SCOPUS. The term "traceability" is brought from industry and technology areas to be applied to the tourist movement/mobility tracking and management. The methodological scheme is based on a selection of search criteria with combinations of terms. The sources of specialized information in applied social sciences and technology were then selected. From there, the searches have been executed for their subsequent analysis in three stages-(I) relevance analysis filtering the results to obtain the most pertinent; (II) analysis of articles with similarity thematic, authors, journals or citations; (III) analysis of selected papers as input for the mapping analysis using Citespace. The automatic naming of clusters under the selected processing confirms that the analysis of movements is a valid scientific trend but research-oriented from the perspective of traceability is non-existent, so this approach is novel and complementary to existing ones and a potential contribution to knowledge about tourist movements. Finally, a set of methodological considerations and a classification of information capture tools are proposed. In this classification, mobile technology is the best option to enable tourist movement analysis.

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Interpretive media that attract park visitors and enhance their experiences: A comparison of modern and traditional tools using GPS tracking and GIS technology

Cited by 50 publications

References 54 publications

The changing face of the tour guide: one-way communicator to choreographer to co-creator of the tourist experience

The changing face of the tour guide: one-way communicator to choreographer to co-creator of the tourist experience

The use of public participation GIS (PPGIS) for park visitor management: A case study of mountain biking

Science Mapping of Tourist Mobility 1980–2019. Technological Advancements in the Collection of the Data for Tourist Traceability

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