The prevalence of mental health difficulties has been rising, yet the availability and use of mental health services remains low. One specific barrier to receiving mental health care is the prevailing model of treatment delivery, namely individual psychotherapy in an office setting. Multimodal digital therapy platforms that offer treatment using technology hold promise in overcoming persisting barriers to intervention access and reaching individuals in traditionally underserved groups, including elderly populations, racial and ethnic minorities, low-income individuals, those without insurance, those with physical impairments, and residents of rural areas. Yet, many researchers and mental health professionals have expressed doubt regarding the suitability and efficacy of text-based telepsychotherapy. They tend to believe that without the benefit of contextual and nonverbal cues present in a face-to-face environment, an authentic and deep relationship cannot develop. Therefore, the present article reviewed research examining alliance formation and treatment outcomes in telepsychotherapy. We discuss socioemotional theory and research studies investigating how emotions are communicated in the computer-mediated environment-an environment lacking physical presence, nonverbal cues, and visual identifiers. Multicultural considerations within this treatment modality and research area are also addressed. We conclude with implications, suggestions for clinicians, limitations of the research base, and future research directions. This knowledge may help elucidate the mechanisms of change in text-based telepsychotherapy and inform future therapist training and competency development in this area.
Clinical Impact StatementText-based telepsychotherapy holds potential to mitigate barriers to access to mental healthcare (e.g., for underserved populations, for those mandated to stay home during a crisis). This article reviews the research conducted on the select telepsychotherapy feature of emotional communication through text given its transtheoretical relevance for alliance formation and successful psychotherapy outcome.