1998
DOI: 10.1300/j018v19n03_06
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Intervening in Family-Staff Conflicts in Nursing Homes

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Cited by 30 publications
(16 citation statements)
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“…Health care providers need to be aware that ethnic traditions and filial piety play a significant role in these families [31,32,33,34]. …”
Section: Discussionmentioning
confidence: 99%
“…Health care providers need to be aware that ethnic traditions and filial piety play a significant role in these families [31,32,33,34]. …”
Section: Discussionmentioning
confidence: 99%
“…Offering an opportunity to the caregiver to share with the staff her or his experiences of dealing with those problems can validate the knowledge of the caregiver and provide staff with valuable "insider knowledge." Establishing a partnership between families and staff rather than an adversarial relationship is key to warding off future conflicts (a major source of stress for both parties) (Ejaz, Noelker, Schur, Whitlatch, & Looman, 2002;Ryan & Scullion, 2000;Vinton, Mazza, & Kim, 1998). The social worker should also realistically assess any characteristics of the nursing home that may appear incongruent with the family system's lifestyle, personality, and past caregiving approach (as the findings from this study indicate, social class may play a role in congruence or incongruence between homecare and institutional care).…”
Section: Journal Of Social Work In Long-term Carementioning
confidence: 95%
“…For example, 67% and 11% of nursing home residents' families were reported to engage in verbal conflict and aggressive behaviours, respectively, toward nursing home staff . The greatest incidence of conflict has been found to occur in the largest nursing homes (≥ 325 beds) .…”
Section: Introductionmentioning
confidence: 99%
“…For example, 67% and 11% of nursing home residents' families were reported to engage in verbal conflict and aggressive behaviours, respectively, toward nursing home staff . The greatest incidence of conflict has been found to occur in the largest nursing homes (≥ 325 beds) . However, the experiences underlying these conflicts have not been studied, leading to a lack of in‐depth understanding and a gap between education in and the practice of communication .…”
Section: Introductionmentioning
confidence: 99%
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