Interview With Ninfa M. Saunders, DHA, RN, FACHE, President and CEO of Navicent Health

Saunders, Ninfa; OʼConnor, Stephen J

doi:10.1097/00115514-201411000-00003

Journal of Healthcare Management

2014

DOI: 10.1097/00115514-201411000-00003

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Interview With Ninfa M. Saunders, DHA, RN, FACHE, President and CEO of Navicent Health

Ninfa Saunders¹,

Stephen J OʼConnor²

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Implementing operations strategy through Lean processes within health care

Matthias

Brown

2016

IJOPM

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Healthcare is perhaps the most personal and important service people experience, yet is not a service that people necessarily seek (Berry and Bendapudi 2007). Although the focus tends towards the technical aspect of service provision, 'patient experience' transcends a purely medical and organisational perspective (Makarem and Al-Amin 2014). Providing healthcare services in an environment where patients are increasingly experience-aware and evertighter financial constraints prevail, presents challenges both for service design and performance in operations management (Zomerdijk and Voss 2010, Dey et al. 2013, Tax et al. 2013). This highlights the important role of operations strategy because it becomes the means by which a range of operations management initiatives can be defined and implemented within organisations (Hill and Hill 2011), including healthcare providers. 'Lean' is one of these operations management initiatives that has received significant attention from both practitioners and scholars within service environments (Panchak 2003,

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Implementing operations strategy through Lean processes within health care

Matthias

Brown

2016

IJOPM

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show abstract

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Interview With Ninfa M. Saunders, DHA, RN, FACHE, President and CEO of Navicent Health

Cited by 1 publication

References 0 publications

Implementing operations strategy through Lean processes within health care

Implementing operations strategy through Lean processes within health care

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