Intranet Exploitation of Social Network Knowledge Intelligence

Abstract

Intranets are almost as old as the concept of a web site. More than twenty-five years ago the text Business Data Communications closed with a discussion of intranets (Stallings, 1990). Underlying technology improvements in intranets have been incremental; intranets were never seen as killer developments. Yet the popularity of Online Social Networks (OSNs) has led to increased interest in the part OSNs play – or could play – in using intranets to foster knowledge management. This chapter reviews research into how social graphs for an enterprise, team or other collaboration group interacts with the ways intranets have been used to display, collect, curate and disseminate information over the knowledge life cycle. Future roles that OSN-aware intranets could play in emerging technologies, such as process mining, elicitation methods, domain-specific intelligent agents, big data, and just-in-time learning are examined.