Intranets for Learning and Performance Support

Abstract

At Company A, Michael checks his calendar and groans. The half-day training session on interviewing skills scheduled for this week involves two hours of travel to the central office. He resents the time lost, especially since he only hires a few people each year. By next time, he'll have forgotten everything he learned.At Company B, Jenny checks her calendar and notices that she has interviews scheduled later in the week. It' s been a while since she filled a position, so she logs on to her company' s intranet to review a training module on interviewing. She skims most of the sections, concentrating on the few she truly needs. Jenny also downloads a "job aid"-a list of questions that she can use during the interview. Without leaving her desk, she's prepared for the week.This scenario illustrates the potential that intranets have to transform the learning process. What exactly are intranets, and how are they being used for learning and performance support?