“…Previous research has found that the quality of the supervisory relationship, as assessed by the direct care worker, can be an important predictor of overall job satisfaction and retention (Bishop, et al, 2008; Chou, 2012; Decker, Harris-Kojetin, & Bercovitz, 2009). Additionally, feeling supported by the agency and facility where they work, has also been found to influence direct care worker job satisfaction and, when positive, to lower turnover (Bowers, Esmond, & Jacobson, 2003; Eaton, 2001).…”