2018
DOI: 10.1504/ijmie.2018.10009659
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Introducing performance management in universities: the case of a university in Southern Italy

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“…Given the specificity of institutions of higher education with their complex decisionmaking structures, often unclear objectives and relative independency from the environment, the dominant concepts of change management used in hierarchical organisations, for example, in the private sector or military, are not very effective for universities (Buller, 2015;Nisio et al, 2018). In former organisations, the change process was simpler to conceive and implement, as their structure was more hierarchical.…”
Section: Introductionmentioning
confidence: 99%
“…Given the specificity of institutions of higher education with their complex decisionmaking structures, often unclear objectives and relative independency from the environment, the dominant concepts of change management used in hierarchical organisations, for example, in the private sector or military, are not very effective for universities (Buller, 2015;Nisio et al, 2018). In former organisations, the change process was simpler to conceive and implement, as their structure was more hierarchical.…”
Section: Introductionmentioning
confidence: 99%
“…Given the specificity of institutions of higher education with their complex decisionmaking structures, often unclear objectives and relative independency from the environment, the dominant concepts of change management used in hierarchical organisations, for example, in the private sector or military, are not very effective for universities (Buller, 2015;Nisio et al, 2018). In former organisations, the change process was simpler to conceive and implement, as their structure was more hierarchical.…”
Section: Introductionmentioning
confidence: 99%