Introducing platform ecosystem resilience: leveraging mobility platforms and their ecosystems for the new normal during COVID-19

Floetgen, Rob Jago; Strauss, Jana; Weking, Jörg; Hein, Andreas; Urmetzer, Florian; Böhm, Markus; Krcmar, Helmut

doi:10.1080/0960085x.2021.1884009

Cited by 90 publications

(83 citation statements)

References 49 publications

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“…(Billhardt et al, 2020;Burkhardt, Frey, Hiller, Neff, & Lasi, 2019;Savković, Schweigkofler, Savković, Riedl, & Matt, 2020). Meta-platforms are centralized efforts to organize collective actions by enforcing common policies, standards, and infrastructures (Chia, Keogh, Leorke, & Nicoll, 2020;Floetgen et al, 2021). Meta-platforms functionalities include one-stop-shop via standardized portals, information dissemination & aggregation, and the establishment of shared services (Floetgen et al, 2021;Hoffmann, Rupp, & Sander, 2020).…”

Section: Methodsmentioning

confidence: 99%

Segmentation of the Young Elderly Based on Technology Readiness

Sell

Walden

2021

34th Bled eConference Digital Support From Crisis to Progressive Change: Conference Proceedings

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We examine the young elderly’s technology readiness in order to understand the propensity to adopt and use technology for personal use. We use the Technology Readiness Index 2.0 as segmentation basis to segment a sample of mainly young elderly individuals. Our aim is to find meaningful segments within this demographic group regarding their technology readiness, and to contrast the segments with previous research. Our findings based on 538 retirees revealed a similar segmentation profile as found within working-age populations, and a surprisingly different profile than previous research with a mature target group. We identified five distinct segments portraying the young elderly as diverse technology users, ranging from ‘pioneers’ to ‘hesitators’. The findings give arise to discussion regarding the impact of age on the technology readiness of individuals and the importance of age as a predictor of technology use. We propose that commonly held views on age as an inhibitor of technology use are becoming outdated as the diffusion of technology reaches a certain level of maturity in a market.

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Section: Methodsmentioning

confidence: 99%

Segmentation of the Young Elderly Based on Technology Readiness

Sell

Walden

2021

34th Bled eConference Digital Support From Crisis to Progressive Change: Conference Proceedings

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“…Bolton (2020), referring to recent global challenges such as the financial crisis of 2008 and the European refugee crisis, emphasizes the “need for scholarly knowledge to help design flexible and robust [i.e., resilient] service networks that also produce favorable outcomes for all participants and their communities” (Bolton 2020, 282). Furthermore, the COVID-19 pandemic has made interconnections among economic, social, and environmental systems salient (Schwab 2021), highlighting the need for a more holistic and global multi-stakeholder perspective to examining questions related to building resilient infrastructures, platforms, and society (Floetgen et al 2021). Service research could integrate and contribute to emerging economic concepts such as stakeholder capitalism.…”

Section: Service Research Prioritiesmentioning

confidence: 99%

Service Research Priorities: Designing Sustainable Service Ecosystems

Fotheringham

Subramony

et al. 2021

Journal of Service Research

114

129

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This article utilizes input from service scholars, practitioners, reviews of published literature, and influential policy documents to identify service research priorities that push the boundaries of extant research. In a companion piece, we focused on four service research priorities related to managing and delivering service in turbulent times. Further, we identified a set of stakeholder-wants from the literature and included research questions that tie key stakeholder-wants to each of the three priorities in this article and the four priorities in the companion article. Here, we highlight the critical importance of scholarship and practice related to the design of sustainable service ecosystems and discuss three key service research priorities: large-scale and complex service ecosystems for transformative impact (SRP5), platform ecosystems and marketplaces (SRP6), and services for disadvantaged consumers and communities (SRP7). We call for an engaged service scholarship that considers the interrelationships among consumers, organizations, employees, platforms, and societal institutions and pursues transformative goals.

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“…Second, this article contributes to knowledge about organizational resilience. Existing literature has mainly emphasized digital transformation's impact on supply chain resilience [6] and platform ecosystem resilience [8]. Nevertheless, there is no empirical study analyzing the impact of digital transformation on organizational resilience in the management literature.…”

Section: Implications For Theory and Researchmentioning

confidence: 99%

“…For instance, big data form the basis for the analysis and processing of data [6]. In addition, AI and other digital technologies are able to assist enterprises to form intelligent decisions in a crisis and promote enterprise supply chain resilience [7] and platform ecosystem resilience [8]. In their research, Leong [9] discovered that social media technology can enable communities to improve their resistance to adverse events.…”

Section: Introductionmentioning

confidence: 99%

How Does Digital Transformation Improve Organizational Resilience?—Findings from PLS-SEM and fsQCA

2021

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Digital transformation has become a critical path for enterprises to improve organizational resilience, and has been widely considered by both academia and business practice. However, the extant literature focuses on the concepts and antecedents of digital transformation and the outcomes of digital transformation, lacking of exploring the effect mechanism of digital transformation of enterprises on organizational resilience. Based on the perspective of dynamic capacity and the theoretical path of “digital transformation—ambidextrous innovation—organizational resilience”, this study constructs a theoretical model to explore a path where digital transformation affects both exploitative innovation and exploratory innovation, and further affects the organizational resilience of enterprises. By performing a questionnaire investigation with 339 Chinese enterprises, this study adopted both a fuzzy-set qualitative comparative analysis (fsQCA) and structural equation modeling (SEM) to explore the relationships among digital transformation, ambidextrous innovation, and organizational resilience. The results show that the digital transformation of enterprises helps to improve organizational resilience. Additionally, digital transformation has a positive impact on the organizational resilience of enterprises mediated by both exploitative innovation and exploratory innovation. Finally, both exploitative innovation and exploratory innovation of enterprises have a positive impact on organizational resilience, and there is a complementary relationship between exploitative innovation and exploratory innovation. Further qualitative comparative analysis also shows that there are three types of configurations for achieving organizational resilience: digital transformation and exploitative innovation, digital transformation and exploratory innovation, and exploitative innovation and exploratory innovation. The paper is concluded by highlighting the importance of the practical significance for enterprises to effectively carry out digital transformation and further achieve organizational resilience.

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Introducing platform ecosystem resilience: leveraging mobility platforms and their ecosystems for the new normal during COVID-19

Cited by 90 publications

References 49 publications

Segmentation of the Young Elderly Based on Technology Readiness

Segmentation of the Young Elderly Based on Technology Readiness

Service Research Priorities: Designing Sustainable Service Ecosystems

How Does Digital Transformation Improve Organizational Resilience?—Findings from PLS-SEM and fsQCA

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