Introducing Quality of Service Criteria into Supply Chain Management for Excellence

An Agent-based Simulation of a QoS-oriented Supply Chain

“…In response to the thesis in [5] we may conclude that considering QoS in combination with the price criterion supports supply chain partners with their informed decisions and regulates their supply chains autonomously. The third scenario (see Table 1) presents a mixed market with many market regulators, high inspection frequency and high fines for distrustful operation.…”

“…Our supply chain evaluation method is based on the adaptable (customer-led) supply chain model and considers the supply chain as a composition of partners, fulfilling the customer-supplier relationship [5]. QoS-probes are inserted on every link among any two elements fulfilling this relation.…”

“…The second most important objective, however, is the maximization of customer satisfaction, expressed by the service level [4], also referred to as quality of service (QoS). While the majority of DST-based approaches deal with the first objective, the fulfilment of the second objective, in our opinion, is interrelated with it and as such should be considered in conjunction [5]. The set goals can only be attained by adequate supply chain configuration and proper use of management tools.…”

“…In order for this benchmark to be meaningful, all the measured values must lie within a predefined threshold. Hence, all QoS indicators are normalized and joined in a single value [5], representing QoS of any distinct node in the supply chain. It shall be used to enable quick decisions and comparison among supply chains by their partners.…”