2015
DOI: 10.1080/15228835.2015.1107520
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Introducing Technology in Child Welfare Referrals: A Case Study

Abstract: Access to social services is important for the safety of children and ultimately for reunification of families involved in the child welfare system. The process of linking families to services however, varies by caseworker and can be cumbersome and time-consuming. The DCFS Needs Portal is an internet-based intervention to improve the timing and quality of social service referrals in Los Angeles County We used a case study approach including in-depth interviews, direct observations and user feedback obtained fr… Show more

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Cited by 16 publications
(8 citation statements)
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“…To facilitate collaboration and coordination of services for EPIC, all partner agencies entered into one comprehensive memorandum of understanding (MOU) to jointly administer and implement EPIC. All partner agencies further agreed to use the Needs Portal [ 34 ], a hybrid web-based resource and referral and Management Information System (MIS), as the organizing body for communication around each case. The Needs Portal is used to create referrals for services, track dates of service provision, and record responses to the UNCOPE and trauma screening and assessment tools.…”
Section: Methods / Designmentioning
confidence: 99%
“…To facilitate collaboration and coordination of services for EPIC, all partner agencies entered into one comprehensive memorandum of understanding (MOU) to jointly administer and implement EPIC. All partner agencies further agreed to use the Needs Portal [ 34 ], a hybrid web-based resource and referral and Management Information System (MIS), as the organizing body for communication around each case. The Needs Portal is used to create referrals for services, track dates of service provision, and record responses to the UNCOPE and trauma screening and assessment tools.…”
Section: Methods / Designmentioning
confidence: 99%
“…Child welfare agencies involved in Ohio START are required to track and report on substance use screenings, family peer mentor contacts, treatment dates, and dates of family team meetings. The OSU Needs Portal is a web-based system designed to manage child welfare workers' referrals [55,56] that has been adapted for collecting START fidelity and service data, and rolled out in all 17 child welfare agencies. Aggregated data are available publicly (https://u.osu.edu/ohiostart/evaluation/ dashboard/).…”
Section: County Fidelity/service Tracking -Osu Needs Portalmentioning
confidence: 99%
“…Four papers [135][136][137][138] described experiences of using networks ( Table 14). In terms of relevance, all four articles [135][136][137][138] were in the outer ring: the interventions were those that we were interested in, but they were focused on both broader populations and limited settings, the latter typically covering just two organisations. The papers were heterogeneous in terms of methods, populations, interventions studied and settings.…”
Section: Users' Experiences Of Using Interoperable Networkmentioning
confidence: 99%