Introducing the Journal of Online Trust and Safety

Cryst, Elena; Grossman, Shelby; Hancock, Jeff; Stamos, Alex; Thiel, David D.

doi:10.54501/jots.v1i1.23

Cited by 2 publications

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“…As a professional function within digital services, trust and safety developed quietly over the course of several decades (Cryst et al 2021). Since roughly 2004, the rise of social 1.…”

Section: Why a Glossary?mentioning

confidence: 99%

Toward a Common Baseline Understanding of Trust and Safety Terminology

Sullivan,

Badiei,

Feerst

2023

jots

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As a field of study, trust and safety is relatively new. The operations and processes that it includes, however, have been in place for many years, dating back to the beginning of networked communications and becoming an increasingly common function within companies as the commercial internet developed. Unlike other fields within the wider world of technology, such as cybersecurity or privacy, trust and safety has lacked an accepted and authoritative glossary of key terms. Glossaries can help with clarifying concepts and definitions. For example, the introduction to the National Institute of Standards and Technology (NIST) Glossary of Key Information Security Terms states: "Over time, use of this Glossary will help standardize terms and definitions used, reducing confusion and the tendency to create unique definitions for different situations" (NIST 2019).The Digital Trust & Safety Partnership (DTSP) brings together providers of diverse digital products and services around a shared framework of best practices for trust and safety (DTSP 2021). 1 As part of our objective of articulating and promoting best practices, we have developed a Trust & Safety Glossary of Terms that professionals use in their dayto-day operations (Digital Trust and Safety Partnership 2023). Whereas other efforts to address trust and safety practices often start from theoretical approaches that are then applied operationally, our approach has been to begin by describing how practitioners understand the terms they use and how this informs their practices. This article unpacks our descriptive approach to developing a trust and safety glossary. We explain the motivations behind assembling a glossary, our method and its limitations, and the challenges we encountered when putting the glossary together. We also discuss how we will proceed from here, as we aim to provide an evolving, increasingly comprehensive but easy to use glossary for different stakeholders. Why a glossary?Controversy around undesirable online content and conduct, from online harassment to copyright infringement, is not a new issue (ACLU Cyber Liberties Update 1995). In the early days of the internet, trust and safety operations, often conducted by network administrators or volunteers, faced many of these same issues (Dibbell 1994).As a professional function within digital services, trust and safety developed quietly over the course of several decades (Cryst et al. 2021). Since roughly 2004, the rise of social 1. DTSP partner companies are listed at https://dtspartnership.org/.

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“…As a professional function within digital services, trust and safety developed quietly over the course of several decades (Cryst et al 2021). Since roughly 2004, the rise of social 1.…”

Section: Why a Glossary?mentioning

confidence: 99%

Toward a Common Baseline Understanding of Trust and Safety Terminology

Sullivan,

Badiei,

Feerst

2023

jots

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“…Trust & Safety teams often operate horizontally across company products to develop policies and enforcement processes to maintain a prosocial space and ensure companies adhere to the laws and regulations relevant to their users (Bhatlapenumarthy 2022). Areas that Trust & Safety teams may address, among others, include suicide and self-harm, mis-and disinformation, spam and fraud, non-consensual explicit imagery, and child sexual abuse material (Cryst et al 2021). For example, Trust & Safety policy teams may develop guidance around permissible explicit content, enforcement teams may review user reports and feedback, and engineering teams may develop tools and models to moderate content at scale.…”

Section: Introductionmentioning

confidence: 99%

“Your Protection is in Your Hands Only”: User Awareness and Adoption of Privacy and Security Practices in Five Majority World Countries

Umbach,

Singh,

Walker

2023

jots

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Technology companies frequently develop and launch features to protect privacy, reduce user harm, and increase security. But adoption is inconsistent at best. Businesses might increase awareness through prominent placement on user interfaces or in-product promotions, and drive adoption through changes to default user settings, or by guiding users to tutorials that encourage them to engage with a new feature. These solutions can be effective but fail to capture key factors that inform use and adoption – particularly in the majority world. In this study, we conducted qualitative interviews with 24 participants in five majority world countries across three continents: the Philippines, Brazil, India, Egypt, and Nigeria (N = 120). We assess the awareness and use of privacy and security features related to internet usage generally, and internet-connected mobile devices specifically. Participants often cited worries about being victimized by financial scammers, and highlighted how frequent sharing of devices, a common behavior, resulted in consistent concerns about privacy. We identify barriers and concerns around use and adoption for users in these regions and offer a holistic analytical framework that can be leveraged by actors in the space to better understand user behaviors and attitudes, and design accordingly.

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Introducing the Journal of Online Trust and Safety

Abstract: Introducing the Journal of Online Trust and Safety

Cited by 2 publications

References 0 publications

Toward a Common Baseline Understanding of Trust and Safety Terminology

Toward a Common Baseline Understanding of Trust and Safety Terminology

“Your Protection is in Your Hands Only”: User Awareness and Adoption of Privacy and Security Practices in Five Majority World Countries

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