Introducing volunteers into chemotherapy day units: a mixed methods evaluation

Abstract

Introduction Within many USA Cancer Centres, the presence of volunteers is an important factor for improving patient experience. The purpose of this study was to evaluate a pilot project of introducing a volunteer role to support cancer patients using two Chemotherapy Day Units. The study sought to answer the following questions: ▶ Did the volunteer training programme meet the needs of the volunteers and prepare them for their role? ▶ How did the volunteer programme impact on patients' experiences and satisfaction with care? ▶ What benefi ts were realised and challenges encountered from the perspective of stakeholders involved? ▶ What structures and processes are necessary to ensure the volunteer programme maximises its effect on future patient care? Methods This mixed methods evaluation was exploratory and spanned 1 year. Data collection included: 1. A prospective audit of patients' experiences and satisfaction with care undertaken at baseline and end of the pilot project. 2. Questionnaires and interviews with volunteers at the end of the project. 3. Interviews with staff and stakeholders at the end of the project.

The Effects of Reiki Therapy and Companionship on Quality of Life, Mood, and Symptom Distress During Chemotherapy

“…Previous research examining the effects of companions during chemotherapy has found that patients perceived that the presence of a companion was important and those with companions reported greater satisfaction with their medical care. 31,32 However, the effects of a companion on psychosocial outcomes have not received attention. Yet there are numerous community volunteer groups who regularly provide these services to cancer patients.…”