Introduction

Hough, Karen Latricia; Bayerl, Petra Saskia; Samad, Yara Abdel; Akhgar, Babak; Karakostas, Anastasios

doi:10.1007/978-3-030-93266-4_1

Cited by 1 publication

(1 citation statement)

References 21 publications

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“…Scholars researching South–South migration bring forward the importance of bottom-up, ethical participatory approaches to investigating the migration experience (Fiddian-Qasmiyeh, 2020). This, along with the reflexive turn in social science, has led to more researcher accountability, and the adoption of empowering methods in research with migrants (Block et al , 2013; Fiddian-Qasmiyeh, 2016), including embodied research (Vacchelli, 2018) and co-creation (Akhgar et al , 2022; Van Praag, 2021) – all useful in enabling the formulation of service designs with the very beneficiaries of those services (Strokosch and Osborne, 2016).…”

Section: Methodsmentioning

confidence: 99%

Fostering inclusion for refugees and migrants and building trust in the digital public space

Kuneva

Hough

2023

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Purpose The purpose of this paper is to explore the benefits of co-creation methods when designing information and communications technology (ICT) solutions to aid migrant integration by outlining the process of co-creating an innovative platform with migrants, including asylum seekers and refugees, and non-governmental organisation representatives and public service providers. Design/methodology/approach The study used mixed methods and was divided into three stages. Researchers carried out an extensive literature review and case studies, whilst data were collected via surveys, focus groups and in-depth interviews. Findings The paper demonstrates that co-creation methods are essential in the development of ICT solutions for vulnerable groups like migrants, asylum seekers and refugees enabling researchers to counter the adverse effects of eurocentric bias by improving inclusiveness and trust in the platform vis-à-vis migrant users. Originality/value The research reflects on the development of an innovative platform, created and validated in situ with migrants and other end-users. It provides an often-unexplored analysis of the link between methodological approaches in ICT tools development (co-creation), and real-life impacts for migrants in terms of mitigating digital exclusion and white ethnocentric bias. The article complements two whitepapers and other policy briefs written on the results of this research that have informed EC policy-making in the area of migration, including the EU action plan on integration and inclusion 2021–2027.

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