2014
DOI: 10.1080/17535069.2014.910933
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Introduction: Toward output legitimacy in local government?

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Cited by 5 publications
(2 citation statements)
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“…The source of legitimacy would in this case be that the system works well enough to ensure that citizens have access to a free amount of water, rather than the existence of legitimate democratic processes or that the implementation of the public administration fulfils good governance criteria. Some scholars argue that performance legitimacy is gaining importance in the local government context (Gustavsen, Röiseland, and Pierre 2014;Roos and Lidström 2014;Peters 2010), and our results seem to corroborate this as policy-makers perceive that citizens' seem to be content as long as water services work as expected.…”
Section: Discussionsupporting
confidence: 80%
“…The source of legitimacy would in this case be that the system works well enough to ensure that citizens have access to a free amount of water, rather than the existence of legitimate democratic processes or that the implementation of the public administration fulfils good governance criteria. Some scholars argue that performance legitimacy is gaining importance in the local government context (Gustavsen, Röiseland, and Pierre 2014;Roos and Lidström 2014;Peters 2010), and our results seem to corroborate this as policy-makers perceive that citizens' seem to be content as long as water services work as expected.…”
Section: Discussionsupporting
confidence: 80%
“…New Public Management has aimed to draw attention to another source of public legitimacy by emphasizing the importance of the users’ satisfaction with public sector outputs. This focus on output legitimacy has been brought about by expanding consumer choice that allows users to exit from low performing service providers and by creating user boards that permit users to voice their critical opinions and demand better outputs (Gustavsen, Pierre, & Røiseland, 2014). While the increasing emphasis on output legitimacy is likely to spur co-creation that aims to improve the quality of public regulation and services, co-creation will also benefit from a larger focus on input legitimacy that highlights the legitimacy derived from enhance participation of active citizens in the creation of public solutions.…”
Section: Advancing Co-creation Through Systemic Changesmentioning
confidence: 99%