“…Hospice palliative care organizations across Canada are dependent on volunteers in the delivery of services to patients and their families, as well as to assist in non-direct patient care (Claxton-Oldfield, Jefferies, Fawcett, Wasylkiw, & Claxton-Oldfield, 2004;Jenkins & Cook, 1981). Syme and Bruce (2009) argue that hospice palliative care has strayed from "hospice societies [which were] community based, voluntary, grassroots organizations" (Syme & Bruce, 2009, p. 20), making way for institutionalized hospice palliative care…”